2nd Line Support Engineer
Cobden Street, Stockton-on-Tees, North East · TS18 1NH
Negotiable
About this role
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Salary: £29,500 - 29,500 per year
Requirements
: Full UK Driving LicenseStrong communication and relationship-building skillsExperience working in a corporate or MSP technology environmentAdministering Microsoft Active Directory, Exchange Server & Office 365CompTIA, relevant apprenticeship, or higher educationDegree or degree equivalent
Qualifications
is desirablePeople-centric approach & serviceCompetent with Windows desktop & application supportTablet and mobile device supportNetwork troubleshooting including ping and trace routeUnderstanding of razorblues business, clients, and marketGood understanding of Veeam Backup & ReplicationKnowledge of Microsoft Group PolicyUnderstanding of Microsoft Azure AD Sync and Azure AD ConnectExcellent conversational fluency in English to explain complex technical issuesCommitment to continuous learning and development Responsibilities: Provide exceptional remote technical support for complex cases, diagnosing issues and resolving requestsDocument incidents and ensure SLAs are met while delivering excellent end user experiencesConduct onsite troubleshooting at client facilities as neededCoach and mentor junior engineers by sharing technical expertise and collecting organizational knowledgeIdentify continuous improvements within the teamServe as a point of contact and guide the team in Team Leaders absence Technologies: Active DirectoryAzureSupportMobileNetworkOffice 365VeeamWindowsCloudREST More: At razorblue, we are looking for a 2nd Line Support Engineer to join our growing team of tech enthusiasts. We pride ourselves on a culture centered around continuous learning and development, having facilitated 34 promotions in 2022. Our hybrid working policy fosters collaboration while allowing flexibility.
We offer competitive
Benefits
including a base salary of £29,500, enhanced family support, fully funded training, and a commitment to inclusivity in our recruitment process. Join us to drive innovation in technology and deliver exceptional service to our clients. last updated 29 week of 2026
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