About this role
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We are a future-oriented educational company based in Ludwigsburg and accompany people and companies on their way to the digital working world. Innovation, further training and the use of modern technologies are not just buzzwords for us, but part of everyday life. To strengthen our team, we are looking for a committed personality who will strengthen our digital customer service and actively use the possibilities of AI and automation.
Tasks Support and advice for our customers and interested parties via digital channels (e-mail, chat, telephone,) Processing inquiries relating to our training offerings - from initial information to follow-up support Use and support of AI-supported tools to answer and pre-qualify customer inquiries Automation of recurring service processes (e.g. standard answers, appointments, follow-ups) Maintenance and updating of customer data in the CRM system Creation and further development of text modules, FAQs and knowledge databases Enge Collaboration with sales, departments and management Participation in the optimization and digitalization of our service processes
Qualifications
Completed commercial training, studies or comparable
Qualifications
Professional experience in customer service - digital advantage Ideally, knowledge of using AI tools (e.g. ChatGPT, Claude, automation platforms such as Make or Zapier) Affinity for digital processes and enjoyment of technological innovations Structured, independent and solution-oriented way of working Very good knowledge of spoken and written German Important: You Are you interested in AI, automation and digitalization, but have little or no experience in these areas? No problem - apply anyway!
As an educational company, we help you with further training to obtain a certificate with exactly these skills. Note: If you are interested in such further training, please state this explicitly in your application form. This means we can plan the right development opportunities for you together during the application process.
Benefits
Certified further training in the field of AI and digitalization - directly with us as an educational company Access to the most modern tools and technologies An innovative, open working environment with short decision-making processes Working independently with scope for creativity Attractive salary (€36,000-48,000 p.a.) depending on professional experience Personal development opportunities in a growing company Do you not only want to manage, but actively shape it? Then we look forward to receiving your application - even if you don’t yet meet all the
Requirements
. For us, your motivation counts as much as your experience! Find more English Speaking Jobs in Germany on Arbeitnow
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