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Job Description - The Technical Account Manager will be an extended part of client’s technical team ensuring automation solutions are running effectively - Assist customers in resolving their technical challenges including provision of infrastructure installation, upgrade planning and oversight - Act as a technical advisor to customers while performing code reviews, infrastructure scaling guidance and holding preventive care sessions - Assist in technical support for customers to support pre-sales and post-sales processes - Address all product-related queries on time - Hold educational and informational training sessions to enable our clients to use UiPath products effectively - Provide developers with customers’ feedback and contribute to identification and creation of new features or products - Perform initial or secondary investigations and respond to online and phone support requests - Deliver periodic reviews with customers (e.g. Health checks) - Proactively analyze customers’ needs and suggest upgrades or additional features to meet their
Requirements
- Collaborate cross departmentally within UiPath to establish and communicate best practices
Requirements
- A degree in Computer Science or relevant degree - A minimum 3-5 years experience in programming .NET (C#, C++, VB, Java or Powershell) - Fluency in written and spoken English is mandatory - 3-5 years relevant work experience in a customer-facing, technical account management - Previous experience working with Automation Anywhere, Blue Prism, Pega or Nice is preferred - SaaS and Cloud experience a benefit - Solid technical background with hands on experience in digital technologies - Experience in technical support, project management, technical sales and consultancy. Previous experience in application or implementation support domain is a plus - Experience in one or more of the following is desirable: Windows and Linux server infrastructure, IT, network troubleshooting, and security - Familiarity with software and front-end development - Excellent verbal and written communication skills - Strong analytical and problem-solving skills - Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption. - Diplomacy, tact, and poise under pressure when working through customer issues. - Willingness to travel approximately 50% - Preferred UiPath Certifications - RPA Advanced, Infrastructure fundamentals - Solid technical background with hands on experience in digital technologies - Experience in one or more of the following is desirable: Windows and Linux server infrastructure, IT, network troubleshooting, and security - Previous experience with UiPath or other relevant vendor products is highly desired - Seniority Level Mid-Senior level - Industry - Information Technology and Services - Employment Type Full-time - Job Functions - Sales - Business Developme We’re a forward thinking digital process consultancy, implementor and outsourcer, with domain expertise in sales planning, forecasting, incentive compensation, total pay and back office administration. Apply directly on RemoteJobs.org: https://remotejobs.org/remote-jobs/technical-account-managerjob-title-is-technical-account-manager-lanshore
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