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Job Summary: We are looking for an experienced ATG Application Support Engineer with strong expertise in Java/J2EE-based web applications, hybrid environments, and cloud-based application support. The ideal candidate will have a solid background in production support, performance troubleshooting, and monitoring, along with hands-on experience in ATG Commerce platforms and modern microservices architectures.
Key Responsibilities
: - Provide end-to-end production support for ATG-based e-commerce applications across Dev, QA, and Production environments - Perform advanced troubleshooting, incident resolution, and root cause analysis (RCA) - Analyze thread dumps, heap dumps, and performance issues (memory leaks, JDBC connections, session issues) - Support application migration and operations in cloud environments (AWS/Azure/GCP) - Monitor system performance and ensure high availability and reliability - Work with Microservices (MSE) / Micro Frontend (MFE) architectures - Collaborate with development teams for bug fixes, enhancements, and system improvements - Utilize monitoring and logging tools for proactive issue detection - Participate in on-call support and handle critical production incidents Required Skills & Experience: - Minimum 5+ years of experience supporting Java/J2EE-based web applications - Strong experience with Oracle ATG (Web Commerce) platform - Expertise in application support and operational troubleshooting - Experience in Java performance tuning and profiling (thread/heap dump analysis) - Strong knowledge of Apache Tomcat, JBoss (7.x) application servers - Hands-on experience with monitoring tools such as:- AppDynamics (preferred) - Splunk (preferred) - New Relic, ExtraHop, vSphere, SolarWinds Orion - Experience with traffic analysis and debugging tools (Wireshark, Fiddler, browser dev tools) - Strong SQL and Oracle database knowledge with debugging capabilities - Experience supporting applications in cloud platforms (AWS, Azure, or GCP) - Hands-on experience with hybrid application environments - Understanding of Microservices and Micro Frontend architectures - Strong analytical, troubleshooting, and problem-solving skills - Excellent communication and collaboration skills Apply directly on RemoteJobs.org: https://remotejobs.org/remote-jobs/atg-consultant-with-support-datamaxis
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