Business Administration Apprentice

Main roles and responsibilities: General office administration: Managing emails, phone calls, enquiries, meeting scheduling, filing, and maintaining office supplies Document management: Preparing and updating company documents such as correspondence, spreadsheets, forms, and internal reports Data entry: Accurately entering sales orders, delivery notes, supplier invoices, and customer records into the company’s ERP or order processing system Processing customer orders: Entering orders into the system, checking stock availability, confirming dispatch dates, and issuing order confirmations Handling customer enquiries: Answering questions about radiator specifications, prices, stock levels, delivery times, and after-sales issues Producing sales documentation: Creating quotes, pro-forma invoices, sales invoices, and credit notes in line with UK invoicing and VAT

Requirements

Customer account support: Maintaining customer details, checking payment status, and liaising with accounts when needed