Seasonal Quality Assurance Representative

TRANZACT is a leading direct-to-consumer insurance services business, specializing in the distribution of Medicare Advantage, Medicare Supplement and Life & Supplemental insurance policies. Our focus is on leveraging our highly skilled team of over 3,000 professionals to deliver innovative solutions for our insurance carrier partners and provide consumers with a best-in-class experience.We work with some of America’s largest insurance brands to attract, educate and connect with consumers. Our diverse team of analysts, writers, engineers, designers, business leads, data scientists and sales professionals all work together to create thoughtful, data-driven and effective marketing, technology, sales and servicing strategies.

These efforts have resulted in TRANZACT earning recognition and winning awards from some of the biggest names in the industry.When you become part of TRANZACT, you join a team of passionate people who push for excellence, follow through on commitments, and love to succeed together. Our culture rests on a simple principle - “Be Real” - that means being genuine, keeping your word, and having the courage to make tough decisions. Our “Be Real” values resonate and are meaningful to us.

We are entrepreneurial, fast paced and empower our people. We know how to make things happen and know that our people are always the source of our success.QA Representative (Seasonal) TRANZACT | Remote/Work From Home | Full-Time Hours, Temporary Duration: Through 12/8/2026, with possible extension into early 2027 Schedule: Monday - Friday, 40+ hours/week Pay: $12.00 - $13.00/hour

About the Role

The QA Representative monitors the sales and enrollment activities of our marketing staff to ensure compliance with legal, regulatory, and carrier-specific

Requirements

, as well as adherence to approved scripts.

Key Responsibilities

Navigate computer systems to locate customer data, including call recordings, enrollment applications, and scorecardsSearch approved websites to verify the accuracy of information presented to customersMaintain a thorough understanding of the products and compliance

Requirements

for assigned plansDocument findings and provide clear, factual written explanations of conclusionsConduct sales/enrollment audits in response to allegations from internal and external sourcesRequired

Qualifications

High school diploma or GED, or equivalent combination of education and experience1+ year of customer service experienceBasic computer skills with typing speed of at least 20 WPMProficiency with Windows, Microsoft Office, email, and internet navigationFamiliarity with contact management systems and internet softwareStrong written communication skills, including grammar, clarity, and the ability to present findingsBasic math skills (add, subtract, multiply, divide; compute rate, ratio, percent; interpret bar graphs)Ability to follow written, oral, or diagrammed instructions and apply common-sense reasoningClear verbal communication skills, especially for phone/headset usePreferred:experience with insurance products (e.g., Medicare, life insurance)Core CompetenciesEthics & Integrity - Treats others with respect; works with honesty and upholds organizational valuesJudgment & Reasoning - Makes sound, timely decisions and applies ethical reasoning to varied scenariosQuality & Accuracy - Demonstrates thoroughness and attention to detail; continuously improves performanceAdaptability - Adjusts to changing priorities, competing demands, and unexpected situationsDependability - Reliable attendance, follows instructions, and takes ownership of tasksCommunication - Writes and speaks clearly; adapts style to the audienceAdditional SkillsAbility to work independently and multitaskStrong problem-solving abilitiesDetail-oriented with a results-driven mindsetSupervisory Responsibility This position has no supervisory responsibilities.By applying to this job, you consent to receive text messages from our recruitment team regarding job opportunities and updates as part of the hiring process. Message and data rates may apply. TRANZACT is an Equal Opportunity Employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees. Equal Opportunity Employer/Disability/VetTRANZACT is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Equal Opportunity Employer/Disability/Vet

Originally posted on Himalayas