Strategic Communications Response Lead

Strategic Communications Response LeadFull Time / Remote / FTC - 6 months contract£DOEAll candidates need to attach a full and relevant CV to be consideredClosing Date: 7th July 2026 or until the right candidate is hired Purpose of Role:This role provides dedicated leadership and coordination of incident, media, regulatory and stakeholder communications within a fast-moving and often sensitive operational environment.During any period of heightened operational and reputational risk, the postholder will ensure that all high-risk situations are managed with speed, clarity and control. They will lead the development of consistent, well-judged communications that protect the organisation’s reputation, support operational teams, and maintain confidence among colleagues, regulators, partners and external stakeholders.The role also creates capacity within the wider communications team, enabling a stronger focus on proactive reputation-building and strategic priorities.Key Accountabilities:Take ownership of communications relating to operational incidents across the organisationLead triage, prioritisation and response handling for emerging issuesDevelop clear, timely and consistent messaging for internal and external audiencesEnsure all communications are aligned, accurate and appropriately risk-managedProvide calm, decisive support to operational teams during live incidentsLead communications support for Taskforce (Lanark) activity and related developmentsCoordinate messaging across multiple stakeholders to ensure consistency and controlSupport management of sensitive and high-profile issues, including those attracting media or regulatory attentionWork closely with senior stakeholders to ensure alignment on approach and messagingSupport the handling of media enquiries, including reactive responses and statementsEnsure consistency of messaging across external partners, including Palatine and other stakeholdersContribute to protecting and strengthening the organisation’s external reputation during periods of scrutinyStrengthen processes for incident communications, improving speed, clarity and accountabilityReduce reliance on senior escalation for routine issues by enabling confident, high-quality responsesMaintain clear records and oversight of communications activity across incidents and issuesIdentify opportunities to improve communication frameworks, templates and guidanceAct as a key point of ownership for reactive communications activityReduce pressure on the wider communications team, enabling focus on proactive and strategic initiativesProvide support and guidance to colleagues handling lower-risk issuesEssential Experience:Significant experience in crisis, incident or corporate communicationsStrong track record of managing high-risk, fast-moving issuesExperience handling media enquiries and developing external messagingExceptional written and verbal communication skillsAbility to operate calmly and decisively under pressureStrong stakeholder management and influencing skills at a senior levelHigh levels of judgement, discretion and attention to detailDesirable Experience:Experience within a regulated or high-scrutiny environmentExperience managing communications during reputational or safeguarding-related issuesUnderstanding of multi-site operational organisationsPersonal attributes:Demonstrates consistent behaviours aligned with our HEART principles, acting with Honesty, Excellence, Accountability and Respect in all interactions, decisions and ways of working.Calm, confident and resilient under pressurePragmatic and solutions-focusedHighly organised with strong prioritisation skillsCollaborative and adaptableStrong sense of accountability and ownershipBright Horizons is committed to safeguarding and promoting the welfare of children and young people. This post is subject to safer recruitment practice and pre-employment checks, including an enhanced DBS check, which will be undertaken before any appointment is confirmed.We are an inclusive employer and welcome people from all ages and backgrounds to apply.

We will consider reasonable adjustments required by applicants.Proud to be a Great Place to Work for 20 years. Apply today!We look forward to receiving your application.Bright Horizons is committed to safeguarding and promoting the welfare of children and young people. This post is subject to safer recruitment practice and pre-employment checks, including an enhanced DBS check, which will be undertaken before any appointment is confirmed.We are an inclusive employer and welcome people from all ages and backgrounds to apply.

We will consider reasonable adjustments required by applicants.Proud to be a Great Place to Work for 20 years. Apply today!We look forward to receiving your application!Originally posted on Himalayas