Vehicle Damage and Insurance Administration Apprentice

Our Accident and Risk Management Team are critical to the processing of incidents pertaining to self-drive hire and motor trade fleets. Core Responsibilities: Creating new claim records, instructing repairs, fielding calls and general administration Investigating incident circumstances and establishing liability Obtaining, reviewing and approving insurance documentation from self-insuring customers Ensuring damages are recharged in accordance with company and industry standards Updating MID records Handling of new customer loss and damage claims Liaising with workshops, external repair partners and outsourced resources to achieve a timely resolution, reduce “Vehicle Off Road” times and to ensure correct and accurate recharging to the customer Maintaining and updating existing claims assigned directly to you. Liaising with customers, suppliers and colleagues in a professional manner Assisting all branches and departments with damage and loss queries or claims Escalate all disputes not resolved to facilitate a timely resolution