About this role
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Description - Respond to customer inquiries and support requests via Zendesk and other channels. - Troubleshoot basic technical and operational issues. - Accurately log, classify, and follow up on customer tickets according to SLA guidelines. - Escalate complex or unresolved issues to senior team members when necessary. - Maintain clear and professional communication with customers in English. - Follow internal workflows and contribute to knowledge base documentation when needed. - Full-time role, working in rotating shifts as part of a 24/7 support team.
Requirements
- Education in Telecommunications, IT, or a related technical field - mandatory. - Fluent written and spoken English - mandatory. - 1+ year of previous customer support experience - preferred. - Interest in telecom, mobile technologies, and IoT is a strong advantage. - Strong communication skills and a customer-oriented mindset. - Ability to work well both independently and in a team environment. - Basic problem-solving skills and a willingness to learn technical troubleshooting. About Webbing Founded in early 2010, Webbing is a global data MVNO that delivers enterprise grade, global connectivity and IoT services across more than 200 countries and 600+ mobile carriers' networks. Webbing's secured network delivers network protection and web content intelligence. Enterprise customers can manage, monitor, and optimize data usage in real-time with Webbing's powerful software platform. Gain visibility by application type and have the power to white list applications and limit non-business applications with the click of a button, saving money and improving compliance. What we offer - An exciting and challenging workplace with great skill and knowledge development opportunities. - The opportunity to join a team of highly professional specialists in an international environment. - The opportunity for professional development within a reputable international innovative and growing company. Apply directly on RemoteJobs.org: https://remotejobs.org/remote-jobs/junior-technical-support-specialist-webbing
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