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First line support: Imaging and maintenance of PC's Setup, update and fault diagnosis of customer IT systems General network support and troubleshooting Call handling: Answering customer queries directly on the phone where required and maintaining accurate records Maintaining client databases with up-to-date solutions and keeping a clear record of all activities involved in the call tracking software. This is an auditable activity and must contain up-to-date records Installation of computers and peripheral devices (e.g. printers, scanners, mobile/smart phones) Explaining technical issues in a clear way to non-technical clients Answering the phone in a professional manner and, if relevant, passing on any information promptly
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