Customer Service Apprentice

Customer & Staff Enquiry Support -respond to calls, emails, and messages from customers and cleaning staff, providing clear information and directing queries to the right place. Issue Resolution - help resolve day-to-day problems raised by clients or cleaners, offering solutions and escalating more complex matters to senior team members. Record & Data Management - update customer accounts, staff logs, schedules, and interaction notes to keep information accurate and up to date.

Team, Cleaner & Administrative Support - assist the office team with rota updates, communication to cleaners, document preparation, and general admin tasks that keep operations running smoothly. Learning & Development - complete apprenticeship training, shadow colleagues, develop communication skills, and work towards achieving the Customer Service qualification.