Operations Manager, Matter and Space

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose.

Since 1932, our people-centered strategy has defined us - and helped us grow a team that now serves over 180,000 learners worldwide.Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.Make an impact - from near or farAt SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming.We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions.

Employees must reside in, and work from, one of the above approved states.The opportunityThe Operations Manager reports directly to the Vice President of Learner Development. You will be the primary execution partner to the Sr. Director of Product Operations, promoting program operations, managing Learner Development Team (LDT) resource allocation, and managing learner experience and pilot logistics.

You will focus on project management, capacity planning, process tracking, and operational coordination, supporting the Sr. Director's focus on process design, PDLC oversight, and strategic decision-making. The Operations Manager independently drives program operations, LDT resource allocation, and pilot execution, with clear escalation points to the Sr.

Director. You will bring synthesized updates, exercises judgment on resource and timeline decisions, and escalates strategic decisions and constraints.The Operations Manager is the Sr. Director's primary delegation point for program-level operations and LDT resource planning.

However, the Sr. Director will support execution in all operational areas during the ramp period and during high-intensity periods (pilots, launches) for collaborative execution instead of immediate full delegation.You will establish the foundation for an operations position that may scale to include additional team members in the future. The Operations Manager will document processes and build systems that support potential expansion.You will work 100% remotely from any of our approved states.

What You'll Do

Build internal team meeting rhythms designed by the Sr. Director (e.g. all-hands, monthly check-ins)Prepare meeting materials, agendas, and documentation; document decisions and track action items with follow-upAssist the Sr. Director with maintenance of program tracking systems with current status across milestones, pilots, and workstreamsPrepare operational reports and dashboards for MAS leadership review and presentationBe a first contact for operational coordination questions across the MAS teamSupport development of the team's operational knowledge baseSupport tool adoption and training for team members as new processes and tools are rolled outManage coordination logistics for development events, launches, and offsite activities in partnership with SNHU operational teamsManage resource planning, priority negotiation, and milestone timeline tracking execution for the LDT teamManage reallocation of LDT capacity in response to shifting priorities or blockersTrack LDT workstream progress by managing cross-functional reporting and visibility, and escalate capacity constraints or timeline risks to the Sr.

DirectorCoordinate and flag dependencies between LDT workstreams and broader product delivery workstreams in partnership with the Sr. DirectorProvide cross-functional visibility into LDT capacity and availabilityManage the transcript review cycle process, ensuring reviews are completed on schedule and outputs are documented and accessibleCoordinate transcript review analysis handoffs, escalating signals that inform product decisionsSupport LDT data analysis workstreams by coordinating requests, tracking progress, and ensuring analytical outputs are organized and surfaced to relevant stakeholdersManage resource planning, priority negotiation, and milestone timeline tracking execution for the LDT teamManage reallocation of LDT capacity in response to shifting priorities or blockersTrack LDT workstream progress by managing cross-functional reporting and visibility, and escalate capacity constraints or timeline risks to the Sr. DirectorCoordinate and flag dependencies between LDT workstreams and broader product delivery workstreams in partnership with the Sr.

DirectorProvide cross-functional visibility into LDT capacity and availabilityManage the transcript review cycle process, ensuring reviews are completed on schedule and outputs are documented and accessibleCoordinate transcript review analysis handoffs, escalating signals that inform product decisionsSupport LDT data analysis workstreams by coordinating requests, tracking progress, and ensuring analytical outputs are organized and surfaced to relevant stakeholdersExecute the operational infrastructure for learner communications and support defined by the Sr. DirectorManage SNHU community-facing channels and content (email distribution, SharePoint, learner-facing documentation)Coordinate learner feedback capture and escalate signals that inform product decisionsSupport learner support operations, system management, workflows, and escalation processes as they scaleManage logistics for user research cycles and feedback collection

What We're Looking For

:3+ years of experience in project management, program management, or operational management in cross-functional environments in edtech or similar fields.Experience augmenting operational processes with AI tools and ang (e.g., Claude, ChatGPT) - Agent frameworks.Experience managing multiple concurrent workstreams and tracking complex dependenciesExperience with project management and organizational skills with proven ability to drive progress in high-paced, ambiguous environmentsExperience with productivity, collaboration, and project management tools (i.e., Slack, Jira, Confluence, Google Workspace, Microsoft Workspace, SharePoint)We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for.CompensationThe annual pay range for this position is $64,283.00 - $102,872.00.

Actual offer will be based on skills,

Qualifications

, experience and internal equity, in addition to relevant business considerations. We expect this position to be hired in the following target hiring range $71,033.00 - $96,103.00.Exceptional

Benefits

(because you’re exceptional)You’re the whole package. Your

Benefits

should be, too. As a full-time employee at SNHU, you’ll get:High-quality, low-deductible medical insuranceLow to no-cost dental and vision plans5 weeks of paid time off (plus almost a dozen paid holidays)Employer-funded retirementFree tuition programParental leaveMental health and wellbeing resourcesOriginally posted on Himalayas