Office Administration Apprentice

This role will require the apprentice to assist the customer care department and the accounts department on a regular basis. The role will also require the apprentice to register all boilers onto the gas safe register, assist in placing material orders with the plumbing merchants, liaise with our on-site engineers regarding customer extras and material orders, take payments over the phone from our customers. Duties to include: Record and document production of each new build site.

Decision making on which merchant to use and which member of the team to delegate certain tasks to. Speaking to and building relationships with our customers and merchants. Place orders to merchants via email and phone.

Monthly review of customer extras and boiler spreadsheets to ensure all is up to date and booked in. Organise and plan small works to be carried out. Undertake and lead projects as and when required.

Assist accounts department with Sage and invoices. Assist customer care department with booking work and organising the engineer’s diaries. Use of Excel, Sage and Word.

Assist company directors. Registering gas safe boilers and updating spreadsheets. Logging customer extras.

Taking customer payment over the phone.