IT Technician / Digital Systems Assistant

Salary: £27,000 - 27,000 per year

Requirements

: Strong interest in technology, AI, automation, and systems improvementExperience in IT support, helpdesk, or technician roles is preferred but not mandatoryGeneral knowledge of Windows, macOS, printers, Wi-Fi, and common software issuesFamiliarity with Google Workspace and Microsoft 365Understanding of ecommerce, warehouse systems, or manufacturing environments is a plusAbility to communicate effectively with non-technical individualsOrganized and methodical approach to troubleshooting and documentationWillingness to learn and grow into broader IT and systems roles Responsibilities: Support users across office, warehouse, production, and ecommerce operationsTroubleshoot IT issues related to computers, printers, scanners, phones, and business softwareEducate staff on optimizing the use of existing tools, including Google Workspace and AI toolsParticipate in automation and workflow improvement projectsIdentify and improve repetitive manual tasks with better systems or toolsAssist production and warehouse teams with their technological needsLog and organize IT issues, fixes, and documentation appropriatelyLearn from IT colleagues and gradually take on more responsibilityWork on projects that visibly impact the companys operations Technologies: AISupportmacOSMicrosoft 365WindowsOffice 365ChatGPTCopilotERP More: At Henderson Design Group, we are the UKs leading wallpaper designer, manufacturer, and online retailer, based in Hartlepool. Our three distinct homeware brands - I Love Wallpaper, Lust Home, and Lucie Annabel - focus on designing, printing, selling, and dispatching wallcoverings from our North East operation. We offer a full-time, permanent role starting from £27,000 per year, with 28 days holiday plus additional leave, training opportunities, and exposure to exciting projects in a small team that values your contributions. last updated 30 week of 2026