Senior Appointment Setter / Inside Sales Representative

Senior Appointment Setter / Inside Sales Representative (Remote) Location: Remote (Philippines) Work Schedule: U.S. Hours Compensation: PHP 50,000 + Performance Bonuses

Benefits

: 10 days PTO, Annual Appraisal, Career Growth Opportunities, Healthcare

Benefits

About the Role

SmartScale360 is looking for an experienced Senior Appointment Setter / Inside Sales Representative to manage inbound and outbound leads, qualify prospective customers, schedule high-quality appointments, and drive sales opportunities for our U.S.-based client. This remote sales position is ideal for professionals with experience in appointment setting, lead generation, inside sales, and CRM management who enjoy working in a fast-paced, performance-driven environment. Lead Conversion & Appointment Setting - Contact new inbound internet leads promptly to maximize conversion opportunities - Build rapport quickly and establish trust with prospective customers - Qualify homeowners based on company criteria - Schedule qualified in-home design consultations - Confirm appointments and proactively reschedule cancellations - Follow structured follow-up cadences to maximize lead conversion - Handle objections confidently and professionally - Follow up consistently until every opportunity has been fully exhausted Lead & CRM Management - Manage new, aged, and inactive leads effectively - Re-engage cold and dormant opportunities - Maintain accurate and detailed CRM records after every interaction - Document conversations, customer needs, and follow-up activities - Ensure timely follow-up and prevent leads from being overlooked - Maintain organized pipelines and appointment schedules Appointment Quality & Customer Experience - Focus on booking high-quality appointments with strong attendance rates - Minimize cancellations and no-shows through proactive communication - Build excitement and confidence before scheduled consultations - Set proper expectations for homeowners regarding the consultation process - Conduct appointment confirmations and reminder calls Sales Process Improvement - Collaborate with leadership to improve scripts, messaging, and sales strategies - Share customer insights, trends, and feedback to improve conversion performance - Identify opportunities to improve contact rates, appointment quality, and overall sales effectiveness - Contribute ideas that enhance the customer journey and sales process Leadership & Team Development (Growth Opportunity) - Assist in onboarding and training new appointment setters - Coach team members on objection handling and appointment-setting best practices - Review calls and provide constructive feedback - Monitor key performance metrics and accountability - Help develop scalable sales systems and processes - Grow into a leadership role overseeing the inside sales team Key Performance Metrics - Contact Rate - Speed-to-Lead - Appointment Set Rate - Appointment Hold Rate - Rebooking Rate - Lead Response Time - CRM Accuracy & Documentation - Follow-up Completion Rate - Overall Contribution to Sales Revenue Required

Qualifications

• Minimum 5 years of experience in inside sales, appointment setting, or outbound sales - Proven success converting inbound and outbound leads into qualified appointments - Excellent spoken and written English communication skills - Strong phone presence with confidence and professionalism - Experience handling objections and negotiating effectively - Proficiency with CRM systems and lead management platforms - Strong organizational, multitasking, and time management skills - Ability to work independently while consistently achieving performance goals - Technology-savvy with the ability to learn new software quickly - Reliable remote work setup with strong internet connection Nice to Have - Experience using GoHighLevel (HighLevel) - Experience using Kixie or similar cloud dialers - Background in home improvement, remodeling, bath remodeling, roofing, HVAC, solar, insurance, or real estate - Experience with high-volume outbound calling environments - Previous leadership, coaching, or sales management experience - Experience improving sales scripts, workflows, and conversion strategies Ideal Candidate - Highly motivated, competitive, and goal-oriented - Strong relationship-building and consultative selling skills - Excellent objection-handling and closing abilities - Organized with exceptional attention to detail - Self-starter who takes ownership and works independently - Coachable and committed to continuous improvement - Comfortable working in a fast-paced, performance-driven environment - Strong critical thinking and problem-solving skills Preferred Tools - CRM Platforms (GoHighLevel/HighLevel preferred) - Kixie or similar cloud-based dialer - Google Workspace & Microsoft Office - Communication tools (Slack, Zoom, Microsoft Teams) - Sales and lead management software Work-From-Home

Requirements

• Laptop/PC: Intel i5 or equivalent, 8GB RAM minimum - Internet: 100 Mbps stable connection - Backup: Secondary device, internet, and power supply required Why Join SmartScale360? Join a supportive team, grow your career, and play a key role in ensuring patients receive the care they need. Apply now and help us make home care seamless for U.S. clients! Apply directly on RemoteJobs.org: https://remotejobs.org/remote-jobs/senior-appointment-setter-inside-sales-representative-smartscale360