IT technician

Salary: £40,000 - 60,000 per year

Requirements

: Previous experience in IT support or technician role (MSP experience desirable)Good working knowledge of Microsoft 365, Windows environments and Active DirectoryBasic networking understanding (TCP/IP, DNS, DHCP, VPN)Hardware, software and peripheral troubleshooting experienceWillingness to work on-site across customer locations (full UK driving licence)Customer-friendly communication skills and a proactive attitudeBasic understanding of cloud technologies and cyber security principles Responsibilities: Deliver 1st and 2nd line helpdesk support for business clientsProvide on-site field support, troubleshooting hardware, network and software issues at customer locationsSupport Microsoft 365, cloud services and account configurationsAssist with server and workstation deployments, maintenance and upgradesTroubleshoot and maintain network infrastructure (LAN/Wi-Fi, routers/switches)Provide cybersecurity support (antivirus, patching, user permissions)Assist with data backup, Acronis solutions and recovery tasksDocument incidents and follow escalation procedures for complex issuesMaintain positive client relationships through clear communication and timely resolution Technologies: Active DirectoryCloudHardwareSupportLANMicrosoft 365NetworkSecurityTCP/IPVPNWindowsOffice 365DevOps More: We are a leading UK managed IT services provider with over 20 years experience delivering business IT support, security, cloud solutions, and development services. Our team is dedicated to supporting a broad customer base with proactive helpdesk support, on-site field services, and strategic IT solutions. Located in Ludlow, we offer a salary of £30,000 - £35,000 along with

Benefits

including a pension, training support, and professional development opportunities. This role is ideal for someone who enjoys variety and is eager to help customers maximize their IT potential. last updated 30 week of 2026