About this role
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Hi, we're Oscar. We're hiring a Bilingual Customer Service Representative to join our Member and Provider Services team. Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members.
We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves-one that behaves like a doctor in the family.
About the Role
: This role is a volume-driven customer service and production-based role that handles the daily activities involved in running a health insurance company including customer interactions and back office tasks following standard operating procedures. You will report to the Concierge Operations Manager. Work Location: This is a remote position, open to candidates who reside in: Texas.
While your daily work will be completed from your home office, occasional travel may be required for team meetings and company events. #LI-Remote Pay Transparency: The set pay rate for this role is $19.00 per hour. You may be eligible to receive an additional $1.00 per hour upon successful completion of the bilingual assessment. You are also eligible for employee
Benefits
and monthly vacation accrual at a rate of 15 days per year. Responsibilities: - Develop a comprehensive understanding of the current processes, procedures, and tools associated with the Oscar business model. - Work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs - Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations - Form working relationships with all partners. - Support the leadership team by identifying issues through established escalation pathways - Monitor and track the health of all assigned work-in-progress issues. - Escalate and resolve issues to ensure appropriate turnaround times - Participate in process improvement projects - Comply with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI) - Compliance with all applicable laws and regulations - Other duties as assigned
Requirements
: - Must be bilingual in Spanish and English with full professional proficiency in reading, writing, and speaking. - 1+ years of experience in a high-volume or customer-focused setting. - 6+ months of healthcare experience - High school diploma or GED Bonus points: - Strong quantitative or analytical skills focused on solving problems - Experience manipulating and entering accurate data - Advanced Google Suite or Microsoft Office capabilities This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here . At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices.
It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives. Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience.
Full-time employees are eligible for
Benefits
including: medical, dental, and vision
Benefits
, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements. Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts. Reasonable Accommodation: Oscar applicants are considered solely based on their
Qualifications
, without regard to applicant's disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar
Benefits
Team (a***s@***.com) to make the need for an accommodation known. California Residents: For information about our collection, use, and disclosure of applicants' personal information as well as applicants' rights over their personal information, please see our Privacy Policy . Apply directly on RemoteJobs.org: https://remotejobs.org/remote-jobs/bilingual-customer-service-representative-remote-tx-oscar-health-220017
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