About this role
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We are a Berlin start-up with a mission to redesign the world of work. With our SaaS platform, we support companies in successfully implementing hybrid working models and efficiently organizing office use and teamwork. Our solution helps reduce office costs, improves collaboration and creates more transparency and flexibility in everyday work.
Our customers include leading start-ups, medium-sized companies and internationally active corporations. Tasks You ensure that our customers use Yoffix successfully and are satisfied. You accompany new customers during onboarding and help them with the introduction of our software.
You answer questions from existing customers and support them with technical and application-related concerns. You conduct regular review calls with our customers and ensure high customer satisfaction. You will manage our customer communication via Intercom and further develop the Yoffix Help Center.
You collect customer feedback and work closely with our product and development team to continuously improve Yoffix.
Qualifications
You speak German and English fluently. You have a positive, solution-oriented attitude and enjoy working with customers. You have very good communication skills - written and verbal.
You work in a structured, independent and extremely careful manner. You are well organized and keep track of multiple parallel requests. Initial experience with HubSpot and Intercom is an advantage.
Benefits
The opportunity to actively shape an exciting SaaS product in a growth phase - with plenty of room for personal responsibility and personal development. An international, highly qualified team with flat hierarchies, short decision-making processes and an open corporate culture. Flexible working hours that can be easily combined with your everyday life.
An attractive office on Kastanienallee in the heart of Berlin as well as the opportunity to work flexibly remotely. We are looking for a colleague who shares our enthusiasm for innovative technology products, wants to truly understand our customers' challenges and is curious about how these can best be solved using modern technologies. Would you like to shape the future of the hybrid working world together with us?
Then we look forward to receiving your application! Find more English Speaking Jobs in Germany on Arbeitnow
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