IT Support Engineer

Salary: £30,000 - 33,000 per year

Requirements

: We require experience working within an MSP environment.We require strong knowledge of Windows Server, Active Directory Domain Services, Group Policy, Microsoft 365 administration, and Windows desktop operating systems.We require a solid understanding of networking fundamentals, including DNS, DHCP, TCP/IP, and VPN.We require experience supporting backup platforms such as Acronis Cyber Protect and Datto.We require experience supporting cybersecurity solutions and best practices.We require excellent troubleshooting and customer service skills.We require strong written and verbal communication skills.We require the ability to manage and prioritise multiple support requests effectively.We require Cyber Essentials Plus experience.We prefer experience with Microsoft Defender for Endpoint or Acronis cloud endpoint protection.We prefer experience with Microsoft Intune, virtualisation technologies, Azure AD or Entra ID, and PowerShell.We prefer a full UK driving licence, as travel to customer sites is part of the role.We prefer A-Level or equivalent education.We prefer at least 2 years of technical support experience and 2 years of customer service experience. Responsibilities: We provide 2nd line technical support for customer environments across desktop, server, network, and cloud platforms.We troubleshoot and resolve escalated incidents within agreed SLA targets.We support remote and onsite customer environments where required.We manage incidents, service requests, and changes through our ticketing system.We escalate complex issues to senior engineers when necessary.We maintain accurate technical documentation and ticket updates.We administer and maintain Microsoft Windows Server environments.We manage Active Directory Domain Services, DNS, DHCP, file and print services, user accounts, permissions, and Group Policy settings.We administer Microsoft 365 services and troubleshoot authentication, replication, and domain-related issues.We perform server patching, monitoring, and maintenance.We create, maintain, and troubleshoot Group Policy Objects and deploy security policies, printers, mapped drives, and software.We support Active Directory Federation Services and troubleshoot single sign-on and identity-related issues.We assist with cybersecurity best practices, endpoint protection, vulnerability remediation, security hardening, MFA, access control, and incident response.We administer and monitor backup solutions, including backup job configuration, verification, restore testing, and disaster recovery support.We troubleshoot backup failures, recovery issues, print queues, printer drivers, and connectivity problems.We deploy and support desktops, laptops, and endpoint devices.We maintain accurate asset and configuration documentation.We help with level one tickets when required.

Technologies: Active DirectoryAzureCloudSupport

Microsoft 365Microsoft IntuneNetworkPowerShellSecurityTCP/IPVPNWindowsOffice 365 More: We are a growing Managed Service Provider offering a hybrid working environment that combines remote work, weekly office attendance, and scheduled onsite customer visits in Warrington. This is a full-time Level 2 IT Support Technician / Infrastructure Support Engineer role within a fast-paced, customer-focused team, where we provide exposure to a wide range of technologies and customer environments. We offer a competitive salary and

Benefits

package, including free parking, along with opportunities for training, certification, and career progression in infrastructure, cloud, and cybersecurity. We are looking for a proactive, professional team member who can work independently, collaborate effectively, and deliver high-quality support across our customer base. last updated 30 week of 2026