About this role
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Are you passionate about developing people and ensuring high quality standards? Then become part of our team! hey contact heroes GmbH is a growing customer service provider with several hundred employees in Europe. Together we ensure excellent customer service and continually develop our processes.
To strengthen our team, we are now looking for a full-time employee in Training & Quality Management (m/f/d) (35-40 hours per week) Tasks Planning and conducting training for new and existing employees Creation and continuous development of training concepts and training documents Implementation of quality controls and evaluation of conversation and work quality Analysis of optimization potential and derivation of suitable development measures Close cooperation with team leaders and project managers Accompaniment of onboardings and support in the training of new colleagues Participation in the further development of our quality and training standards
Qualifications
First or already well-founded experience in training, coaching or quality management Customer service/call center experience required Alternatively, experience as a team leader or in customer service with a strong understanding of quality Strong communication skills and joy in imparting knowledge A structured, independent and solution-oriented way of working A high degree of personal responsibility and organizational skills Confident use of digital tools and key figures/KPIs Very good knowledge of spoken and written German
Benefits
A varied job with a lot Creative scope The opportunity to actively shape our training and quality standards A motivated and appreciative team 100% home office Personal and professional development opportunities Modern work equipment and a dynamic working environment Sound like you? Then we look forward to receiving your application! Please send us your complete application documents with a CV and a short cover letter and tell us why you are the right person for this position.
We look forward to getting to know you! Find Jobs in Germany on Arbeitnow
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