About this role
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For over 25 years, we at SEPPmail have been developing groundbreaking secure email solutions that reliably protect content and sender identity and reliably put spam or malware in their place - without technical hurdles for senders or recipients, can be flexibly integrated and always meet the highest standards of security and confidentiality. Over 3,400 end customers from industries such as medicine, energy, finance and insurance, public administration, pharmaceuticals and law trust our technology to make their email communication secure. Based in Switzerland and Germany, we combine the precision and reliability of a Swiss army knife with German thoroughness.
Our core values - openness, reliability, appreciation and competence - shape teamwork as well as our interactions with our customers and partners. SEPPmail is part of LEA Partners, a PE firm specializing in software companies. LEA Partners provides an excellent network of sector/industry experts and thus provides significant added value for personal and entrepreneurial development.
To strengthen our support team, we are looking for a service- and solution-oriented personality who will provide our customers with competent and friendly support with technical questions relating to our email security solutions. This position can be filled entirely from home - you can work from anywhere in Germany or Switzerland. Tasks You provide technical support for our customers and analyze and resolve email delivery problems, e.g. related to blacklisting or DNS entries such as MX, SPF, DKIM and DMARC You support the configuration and operation of our mail server solutions, especially based on Postfix, and work securely with Linux servers (ideally Debian/Ubuntu or CentOS/RHEL) at the command line level You help End users also with basic questions about Windows operating systems You use your understanding of TCP/IP, DNS, firewall rules and basic network services to analyze errors You automate recurring tasks and the analysis of log files, ideally with shell scripts (Bash), and if necessary use basic knowledge of relational databases to evaluate customer and system data You explain complex technical issues in an understandable and customer-friendly manner - both to technically experienced users and laypeople - and document solutions and processes carefully You actively contribute to the team, share your knowledge with colleagues and proactively participate in joint projects
Qualifications
Your skills Must have: Email protocols (SMTP, DNS), Postfix, Linux command line, error analysis during email delivery (blacklisting, MX/SPF/DKIM/DMARC), network basics (TCP/IP, DNS, firewall) Nice to have: Bash scripting, Basic knowledge of relational databases, basic knowledge of Windows Your profile Completed training in the field of computer science, IT specialist (system integration/application development) or comparable qualification, as well as initial professional experience in IT support, ideally with an Internet Service Provider (ISP) or in the hosting environment Strong analytical problem-solving skills and the ability to keep a cool head and draw logical conclusions even under pressure Excellent oral and written communication skills in German and English, French is an advantage High service and customer orientation as well as a friendly, patient and empathetic demeanor - even in difficult situations Understanding of IT security practices, especially in the context of email (phishing, spam, encryption) Ability to work in a team, enjoy exchanging knowledge and familiarity with remote work or geographically distributed teams Strong willingness to learn, initiative and a structured, careful way of working with clear prioritization
Benefits
A responsible position at an established, PE-backed market leader in the field of email security with over 25 years years of experience The opportunity to work from home or remotely in a distributed team Short decision-making processes, flat hierarchies and an open, appreciative corporate culture Space for personal initiative as well as continuous training in new technologies and internal systems A team that actively exchanges knowledge and promotes one another Exciting, safety-critical products with direct customer benefit for well-known companies and institutions Your perspective At SEPPmail, you take responsibility from the start in direct customer contact for products that are used by thousands of users across Europe every day are. You will develop further professionally, deepen your know-how about email security and mail server technologies and grow with the
Requirements
of our customers. In the context of the company's dynamic growth, there are prospects for personal development and career planning. Contact Sabrina Schreiber, recruiter at SEPPmail Apply directly using our application form. We look forward to getting to know you! Find more English Speaking Jobs in Germany on Arbeitnow
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