Technical Support Engineer

Intetics Inc., a global technology company providing custom software application development, distributed professional teams, software product quality assessment, and «all-things-digital» solutions, is looking for a Technical Support Engineer to join our dynamic team. Working hours: 9:00 - 18:00 in UK time zone OR 9:00 - 18:00 in US EAST time zone What You Will Do - Help customers by answering their toughest technical questions - Provide technical support to customers using email, chat, and Zoom - Handle multiple concurrent issues with varying severity, making sure that they are responded to within the established SLAs - Focus on accelerating investigations and minimizing support ticket resolution times via live Zoom calls - Troubleshoot logs to identify errors/exceptions and their root cause - Act as Incident Commander during service incidents and maintain updates on the Status page - Keep updated on the latest features on the platform - Collaborate internally and improve team processes that can lead to greater efficiency and a better customer experience - Create support knowledge base articles, enablement resources, or automation workflows for commonly faced issues - Communicate customer needs and provide product feedback to product management and engineering - Participate in internal projects and initiatives

Requirements

• Minimum 2+ years of experience working with customers in a customer-facing technical role - Bachelor’s degree in Computer Science or Engineering (or equivalent technical knowledge and skills) - Ability to approach problems analytically and solve them quickly using critical thinking - A bias for action with inherent curiosity to learn and research solutions - Have a growth mindset to continually learn and improve your skills - Passionate about AI, agentic AI, LLMs, and automation - Excellent oral and written communication skills - Experienced and adaptable to working in a fast-paced environment - Strong understanding of APIs, including knowledge of REST, GraphQL, or gRPC - Solid understanding of foundational internet and cloud technologies (e.g., AWS, Azure, GCP, etc.) - Familiarity with AI concepts, such as LLMs, embeddings, vector databases, prompt engineering, etc. - Strong familiarity with Authentication concepts and techniques (e.g., SAML, OAuth, etc.) - Experience working with Database technologies and data integration principles - Knowledge and proficiency in JavaScript and CSS - Experienced in troubleshooting technical issues using tools and utilities such as Postman, HAR files, etc. Preferred

Qualifications

• Experience with iPaaS or automation platforms - Certifications in relevant cloud technologies (e.g., AWS, Azure, GCP) - Prior experience as a developer/software engineer Apply directly on RemoteJobs.org: https://remotejobs.org/remote-jobs/technical-support-engineer-intetics