IT Support Analyst - Winchester

Salary: £30,000 - 30,000 per year

Requirements

: At least 2 years experience in an IT Service Desk or IT Support environmentProficient in Windows 11 supportExperience with Office 365 / Microsoft 365 administrationKnowledge of Active Directory / Entra access managementFamiliarity with Microsoft Exchange / email troubleshootingExperience with Service Desk / ticketing systemsAbility to use remote support toolsExperience in printer setup and troubleshootingBasic understanding of network troubleshooting (e.g., switches, Wi-Fi, Meraki)Strong communication skillsCustomer-focused mindsetProblem-solving skillsEligibility to work in the UK and commute to the Winchester area Responsibilities: Provide 1st and 2nd line support to users across the organisationResolve a wide range of technical issuesManage support tickets effectivelyCollaborate with other IT teams and third-party suppliersDeliver high levels of serviceSupport both technical and non-technical usersAssist in projects alongside day-to-day support duties Technologies: Active DirectorySupportMicrosoft 365NetworkOffice 365WindowsITIL More: We are a well-established UK organisation currently undergoing a major digital transformation programme. We are looking for an IT Support Analyst to join our internal IT team on an 18-month fixed term contract with hybrid working, requiring attendance at our headquarters in Winchester 2 days per week. This is an exciting opportunity to gain exposure to new systems and technology changes, with significant investment in both technology and people.

We offer a dynamic, varied work environment that fosters excellent customer service and technical skill development. last updated 31 week of 2026