Portuguese Speaking Customer Service Representative

General Information Location Work at Home Job ID 11816 Job Category Customer Service Representative (CSR) Language Requirement English, Portuguese Description &

Requirements

Description This is primarily a backoffice role, with occasional support for frontoffice activities when needed. The role offers a structured work environment, where you will face challenges without the typical pressure of a call center. Instead, you'll have the opportunity to focus on important processes that directly impact customer satisfaction, while being part of a team that supports each other.

You'll use your Portuguese language skills on a daily basis and, with full training, this role offers a relaxed, collaborative working environment and real opportunities for career progression. What you can expect: Flexibility: Ability to work full-time (full-time) or part-time (part-time). Training: Integration and training period (about 1 month) and, subsequently, continuous support in daily tasks.

Growth: Clear development plan and real opportunities for advancement - ​​more than 90% of promotions to senior roles are filled by internal employees. Schedules: Flexible working hours that suit your needs (Monday to Friday) Referral bonus: Recruitment reward system - earn up to HUF 500,000 gross by referring a new colleague. Relocation Package: We support your travel up to 100 EUR and your accommodation for 30 days.

Development: In the first 3 months, you will develop communication skills and learn to conduct conversations within established frameworks. Extra

Benefits

: Various additional

Benefits

: regular massages in the office, fruit days, flexible

Benefits

system (cafeteria), teleworking allowance, private health insurance, life and accident insurance, performance bonus and many organized events. What is a typical day at work like? Your day will focus on handling complaints, damages and delivery issues for business customers, private customers and preferred customers.

You will manage processes with attention to detail and a customer-oriented mindset to ensure ongoing support and maximum satisfaction. Key tasks include: Process claims and loss/damage notices quickly and accurately. Communicate professionally in writing in Portuguese with clients and partners.

Investigate delivery issues and collaborate with internal teams to resolve them. Manage multiple processes simultaneously in a dynamic environment. Fluency in Portuguese, with excellent written communication skills for clear and professional interactions with customers.

Good command of English for effective internal communication and training. A strong understanding of service excellence and the ability to support corporate, private and preferred clients with dedication. Confidence to make occasional outbound calls, particularly for process monitoring or in a professional context.

This is life at Transcom! At Transcom, we are tirelessly dedicated. To our customers and each other.

Every day, someone begins their journey at Transcom. They take the potential they have today and turn it into skills for the future. They are valued for their hard work, their team spirit and the support they give to others.

They are dedicated to creating positive, lasting change in their teams and communities. That's how we are at Transcom. Here, we care for each other and support each other.

You will be accepted exactly as you are from day one. And with the right mindset, there are no limits to what we can achieve together. < BackOriginally posted in Himalayas