Technical Support Agent

Salary: £28,000 - 32,000 per year

Requirements

: Excellent communication skillsCalm under pressureInterest in machinery and a willingness to learnCustomer focusedStrong PC skillsHighly organizedGood team playerPrevious experience in a customer support role beneficialEngineering or mechanical background preferredExperience in parts or a breakdown service is beneficialIdeally, live within a short commute (30 mins) of Astley (M29 7JY) Responsibilities: Receive and log breakdown and assistance requests from customersProvide phone support on our hire fleet at first point of contactDirect mobile service engineers to site breakdowns and provide information via our internal recording systemAssess information from service callsGather information from service calls, customer assistance requests, depot engineers, and manufacturers of machineryCreate internal bulletins to reduce and eliminate call outs and breakdownsCreate, maintain, and update procedures within the technical support departmentUpdate and monitor internal and external bulletins and communicate these to all service engineers Technologies: SupportMobile More: We are currently recruiting for a Technical Support Agent to join our Technical Support Department and provide support to customers on our High Drive access platform machines, based in Astley, Manchester. Full training will be given, and with ongoing training and development, you will support our full range of High Drive machines across the UK. This role is full-time and permanent, offering a salary between £28,000.00 and £32,000.00 per year, along with

Benefits

such as company events and on-site parking. last updated 31 week of 2026