Customer support specialist in German

General Information Location Work at Home Job ID 12527 Job Category Customer Service Representative (CSR) Language Requirement German Description &

Requirements

Description We are lovers of customer experience, as passionate about our customers as their most loyal fans. You can find us behind the brilliance of fintech innovators, tech legends and many more. We are currently looking for a German-speaking customer support specialist for a client in the energy industry, known for its commitment to sustainability and innovation.

We want you to join our team! What's in it for YOU? An international and inclusive environment where you feel supported, encouraged and welcome from the first day Organized training that will familiarize you with all the specifics of the job Continuous development through our internal learning platforms Unlimited opportunities for advancement: 90% of our managers started their careers in customer support Corporate

Benefits

, discounts and a welcome bonus and bonus for referrals of new employees The possibility of achieving sales bonuses Join us as a customer support specialist in German! Be the first line of customer support and make a real impact at the company-wide level. In this role, you will: Work for a utility service provider in Germany, which offers customers solutions in the fields of electricity, gas, water and heating Ensure an excellent customer experience by timely and accurate responses to inquiries via phone and e-mail Actively contribute to the success of the project - propose improvements, share knowledge and learn together with colleagues Work in shifts Mon-Fri 8:00-18:00 hours for the first 3 months, and thereafter 8:00-20:00 hours Most of the working time is spent in telephone communication with customers, and the rest in processing inquiries and other back office tasks.

Success in this role requires: Excellent knowledge of the German language (C1 level or higher) in speech and writing. Excellent communication and interpersonal skills - such as empathy and active listening. opportunity through conversation with users and strong sales skills To work from home you need to have: A stable Internet connection with a speed of at least 10 Mbps or more What is it like to work at Transcom? At Transcom, we are tirelessly committed to our customers and to each other.

Every day someone starts their journey with Transcom. By nurturing the potential they have today, they turn it into skills for the future. We recognize hard work, teamwork and willingness to help others.

We encourage long-term positive change in our teams and community. That's how we are at Transcom. Here we care and cheer for each other.

We accept you just as you are, from day one. With the right attitude and motivation, the possibilities are almost limitless. < BackOriginally posted on Himalayas