End User IT Apprentice
Equinox House Silver Fox Way, Cobalt Business Park, Newcastle Upon Tyne · NE27 0QJ
£16,000 / per year
About this role
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Providing a high level of customer service to customers via telephone, email, and the customer portal Gathering information from customers regarding their incidents and recording accurately on the service management tool Prioritising incidents and requests, ensuring they are resolved within service level commitments and escalating them to 1st/ 2nd/3rd line when appropriate Various administration duties such as receiving, packing, and dispatching goods Resolving incidents and requests in a logical and thorough manner. This may include using technologies such as Windows, Active Directory, 365 and Citrix
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