Business Administration Apprentice Level 3

Responsibilities will be introduced progressively. With training and guidance and, you will build confidence in managing routine enquiries, maintaining business systems, coordinating course logistics and supporting agreed client follow-up and promotional activity.

Key Responsibilities

: Business Administration & Operations Handle incoming calls for OFI, routing queries accurately Monitor the OFI email inbox and respond to routine enquiries using agreed guidance, templates and escalation procedures Maintain organised digital records and handle all information carefully and confidentially As confidence and competence develop, act as the day-to-day point of contact for routine trainer and client coordination, with complex or sensitive matters referred to the Operations Manager Track actions, deadlines and outstanding information, following up appropriately and escalating delays or risks promptly Refer non-standard pricing, complaints, contractual questions, technical queries and sensitive client matters to the Operations Manager or appropriate colleague Follow OFI and wider company procedures relating to data protection, confidentiality, equality, health and safety, complaints and responsible use of business systems Assist with the organisation and delivery of wider Thrive4Life events Provide input and support for Thrive4Life & OFI Social Media content creation Business Knowledge & Development: Through the apprenticeship and day-to-day role, you will develop practical experience in: Professional telephone, email and client communication Organising work, managing priorities and meeting service deadlines Business systems, CRM records and responsible information handling Training course coordination, trainer liaison and delegate administration Quotation, booking, certificate and sales administration working independently on routine responsibilities while using appropriate judgement and escalation Collecting feedback, reviewing performance and improving administrative processes Wider business activity including tenders, complaints procedures, finance handovers and client relationship management