Working student: contract employee (all genders)

Across Europe, fleets are under enormous pressure. Fuel costs are rising, regulatory

Requirements

are becoming more complex and the switch to lower-emission vehicles is gaining momentum. At the same time, around 70% of European companies still manage their fleets with Excel spreadsheets, siled tools and processes that were never designed for today's challenges. Shiftmove makes exactly that easier.

We are a profitable B2B SaaS company and the fastest growing fleet management platform in Europe. Created from the merger of Avrios and Vimcar, we now support tens of thousands of business customers in Germany, France, Spain, Switzerland, Poland and other European markets. With the recent acquisitions of Optimum and Ocean in France, we have further expanded our presence and strengthened our position in one of Europe's largest fleet markets.

Our AI-powered platform connects vehicle data in real time with intelligent software so that companies can procure their vehicles smarter, control costs, ensure compliance and actively shape the mobility transition - all in one place.

About the Role

As a working student: in contract customer service, you will support our business customers with all questions relating to their contracts, orders, invoices and cancellations. You are a central point of contact for their concerns and ensure that inquiries are processed in a friendly, reliable and solution-oriented manner. You will work closely with various internal teams such as Customer Success and Logistics, clarify open questions and forward concerns to the right contact person.

In this way, you will contribute to offering our customers a smooth customer experience and reliably supporting our internal processes. This is what awaits youCustomer support: Supporting business customers with questions about contracts, orders, invoices and cancellations - by telephone and in writing.Inquiry processing: Receiving, checking and independently processing customer inquiries as well as initiating the necessary next steps.Contract management: Processing contract-related processes as well as reliable and careful implementation of inquiries and changes.Documentation: Structured documentation of customer inquiries, Processing statuses and relevant information in the relevant systems.Collaboration: Close collaboration with customer success, logistics and other teams as well as proactive forwarding of inquiries to the right contact person.What you bring with youExperience in customer service: You have initial practical experience in telephone or written customer service, ideally in commercial customer service or in a comparable environment.Customer orientation: You work empathetically and service-oriented and enjoy direct contact with customers.Communication skills: Even in demanding situations you communicate in a friendly, calm and professional manner.Digital affinity: You work confidently with common office applications, quickly familiarize yourself with new tools and systems and enjoy working digitally.Structure & prioritization: You can process several requests in parallel, record information in a structured manner and prioritize tasks sensibly.Languages: You have German skills at a C2 level and English skills at at least a B2 level.Why this position?Induction & development: Structured induction and individual Coaching that is tailored to personal strengths and supports professional and personal development.B2B customer contact: Collaboration with business customers in a professional and appreciative environment.Team culture: Working in a supportive team in which collaboration, exchange and mutual support are the focus - not just ticket processing.Working hours: Regulated working hours from Monday to Friday (between 9:00 a.m. and 6:00 p.m.), no weekend or public holiday work.Why Shiftmove?Products Build with real impact: We solve complex, everyday challenges for thousands of companies across Europe - and replace manual, fragmented fleet processes with data-driven, intelligent solutions that our customers rely on.Scale sensibly: We are a profitable, PE-funded scale-up with strong foundations and a clear vision (1 million vehicles on our platform by 2027) - a rare combination of stability, ownership and speed.International & collaborative work: With over 30 nationalities, English as the corporate language and teams across Europe, collaboration and shared responsibility are firmly anchored in the way we work.Grow with autonomy and trust: We invest specifically in product, data and people - and give you the space to take responsibility, contribute ideas, challenge others and actively shape how we scale.

Benefits

Vacation: 30 daysWorkation: Work remotely worldwide up to 6 weeks per yearDog-friendly office: four-legged Colleagues are welcome with us 🐶Further development: €2,000 annual budget for personal and professional developmentMain

Benefits

: Urban Sports Club, HRmony subscription, JobRad or subsidy for the BVG ticketWellbeing: 1 mental health day + access to nilo.healthFor foodies: Free lunch once per week, bi-weekly company breakfast and drinks & snacks available around the clock 🍕Administrative informationContract type: Working StudentLocation: Berlin or Remote (in Germany)Working model: If in Berlin, then hybrid with 2 days per week in the office in the heart of Friedrichshain (Warschauer Straße 57)We mean it! With over 40 nationalities, one thing in particular connects us: the common goal of making mobility easier for companies. Different backgrounds, experiences and perspectives make our work better.

It's not important to us whether your CV looks perfect. We are interested in people who take responsibility, get things rolling and want to build something together. Are you not sure whether you meet all the

Requirements

? Apply anyway. And if you need something in the application process or adjustments are necessary, just let us know - we will find a solution.Find more English Speaking Jobs in Germany on Arbeitsnow