System Administrator (m/w/d) 2nd-Level Application & Infrastructure

We are an owner-managed IT service company from Berlin and have been on the market for over 15 years. Our team looks after the IT infrastructure of more than 15,000 employees in the care industry at over 2,500 workplaces. Our goal: People should be able to rely on modern technology in their everyday work - from support to stable system operation.

Our focus is on small and medium-sized companies, especially in the care sector. With a lot of experience and a clear eye for our customers' needs, we develop IT solutions that make everyday life safe and uncomplicated - from the corporate cloud to automated deployment and modern security concepts. Our 2nd level support is divided into two teams.

In the “Application & Infrastructure” team, we take care of complex disruptions in various applications and the underlying infrastructure so that everything runs stable and smoothly in the background. When things get challenging, we analyze the cause, find pragmatic solutions and work together to ensure that our customers can rely on their systems and applications at all times. We are on a growth path, so we are happy to have new colleagues who will support our 2nd level team “Application & Infrastructure” remotely throughout Germany (home office or coworking space) or in our Berlin office.

These are your tasks: You will remotely process complex fault tickets in the areas of Application & Infrastructure with a focus on Microsoft environment as well as various applications from the maintenance area. Your tasks include, among other things, restoring folders, expanding resources of virtual systems as well as maintaining standard and customer applications in a Windows server, terminal server and Citrix environment. For updates to customer applications, you coordinate appointments with customers and service providers, carefully prepare the updates to keep downtimes as low as possible, and you install and distribute the updates via ImagesIn direct telephone contact with our customers You independently research all the necessary information, communicate in a service-oriented manner and keep it up to date through regular status updates.

Through careful documentation, targeted knowledge transfer and effective internal communication, you actively contribute to ensuring smooth and efficient support. This is what you should bring with you: You have completed training as an IT specialist or a comparable qualification. You have 3 to 5 years of experience in the administration, installation and support of applications such as DATEV, MD Outpatient / inpatient, Sage, StarMoney or comparable applications in the care sector.

In addition, you have good knowledge of Microsoft and/or Citrix environments as well as the installation of applications in client/server environments and on provisioned systems. Your profile is complemented by a strong service orientation and very good written and spoken German at at least a C1 level. Working at netzbest means: Fair pay and permanent employment.

No night or Weekend workUnbeatable team spirit and flat hierarchiesRemote working with quarterly on-site visits to Berlin at company expenseCompany-wide joint summer and Christmas party in BerlinMembership of the Urban Sports Club or Hansefit and company pension scheme with DYNOIT with lived equalityFrom student assistants to management - we are all on a first-name basis. We invite people who are interested in becoming part of our team to do the same. You can find further information about our way of working and corporate culture at https://karriere.netzbest.de.Du.

We. Is it a good fit?We look forward to hearing from you or submitting your application, stating your earliest possible start date, your desired weekly working hours and your desired salary.Your contact person: Tarja (HR Coordinator) - please contact us if you have any questions