Service Designer (SC Cleared)

Salary: £91,000 - 97,300 per year

Requirements

: Active UKSV SC clearanceProven experience as a Service Designer in UK Central Government or similar regulated environmentsStrong understanding of GDS standards and the Service ManualExperience working in agile delivery teamsAbility to communicate complex service problems clearly and pragmaticallyComfortable working remotely with occasional onsite attendance(Nice to Have) Experience supporting live services and service assessments(Nice to Have) Background working across discovery, alpha, beta, and live phases(Nice to Have) Familiarity with accessibility standards and inclusive design practices(Nice to Have) Experience collaborating closely with policy and operational teams Responsibilities: Designing and mapping end-to-end user journeys across complex public sector servicesApplying GDS standards, service design principles, and user-centred design methodsFacilitating and contributing to workshops, design critiques, and stakeholder sessionsTranslating user needs, research insights, and policy constraints into service improvementsCreating service blueprints, journey maps, and artefacts to support delivery teamsCollaborating within agile, multidisciplinary teams to support continuous deliverySupporting service assessments and assurance processes where requiredClearly documenting design decisions and communicating them to technical and non-technical audiences Technologies: SupportUX UI Design More: We are seeking an experienced SC Cleared Service Designer to support a UK Central Government department on a user-centred digital delivery programme. This position is for an initial 6 months and is focused on collaborative service design within multidisciplinary agile teams. We pride ourselves on our diverse and inclusive community, welcoming applications from individuals of all backgrounds and perspectives.

Our success relies on our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. last updated 31 week of 2026