Africa Growth Manager - EU/UK

About UsWe’re building the world’s leading cross-border fintech for emerging markets - empowering families, fueling local economies, and changing how millions access financial services.Since our launch in 2019, we have transformed how money moves across borders with our operations spanning 6 out of 7 continents and covering both the busiest and most underserved (remittance) corridors. We tapped into a massive shift - from banks to phones - bringing digital finance to places where traditional systems never reached. The next stage of growth will fuel a network of services and products especially designed to make money more accessible to diaspora communities including local cards, and additional savings and payments features.We’re growing fast, backed by world-class investors, and scaling a product that blends real world impact with cutting edge fintech innovation.Here’s a little more:Founded by Harvard grads and 3-time founders who previously built Segovia (acquired) and GiveDirectly (>$300M revenue, fastest-growing NGO in the world)Backed by top investors including Spark Capital, Canaan, Reid Hoffman, Breyer Capital, Unbound, Wamda, and moreBuilt by global top performers from Bain, Google, McKinsey, Uber, Checkout, Bolt, and beyond - we move fast, stay humble, and care deeply about our missionTruly global team - 250+ people, 50+ nationalities, 50+ languagesGuided by our values - ownership, impact, humility, and heart - in deed, not just wordThe RoleYour role will be to boost the growth of TTS in the EU/UK-Africa corridor.

You will work to continue launching TTS within various African diaspora communities in the UK/EU and build a comprehensive growth (customer acquisition and retention) strategy across the corridor. You will conduct customer research; execute partnerships and events; set up offline and online advertising/brand awareness campaigns; source and coordinate community ambassadors, champions and influencers; measure operational efficiency and financials for the corridor; manage CRM tools; resolve low-level customer complaints, provide CS and Product & Ops teams input into strategies to improve product quality, as well as customer experience. Reporting to the Head of Africa, you'll combine great sales and marketing prowess with a data-driven test-and-learn mindset.

You'll be a creative thinker who is always looking for ways to hack growth.The role offers the chance to join a high growth startup and to have a positive impact on the communities we serve. You will be expected to have deep knowledge of, and networks into African diaspora communities, a passion to support your community, an entrepreneurial spirit, great interpersonal skills, and superb project management.ResponsibilitiesBuild trust-based relationships with African diaspora communities through in-person and online communicationsConduct customer research with transfer senders on a regular basis across priority corridorsInitiate, negotiate and build partnerships with community associations and organizations representing African diaspora groupsSet up offline and online advertising campaigns tailored to specific country communitiesSource and lead community ambassadors, champions and influencers across African diaspora networksManage agencies for Paid, Creatives, and EventsManage customers' CRM, segmented by corridor and communityOptimize Operations with help from Product, Ops, Eng and Support teamsDeep dive into customer pain points by corridor and work with the different teams as well as the Africa Corridor Lead to solve themTravel across UK/EU to connect with and better understand African diaspora communities and grow our customer baseDedicate part of your time to call customers and respond to messages/comments across our owned media channelsWork with the Head of Africa to outline the growth plan for each market, including the growth strategy, monthly budget, targets, CAC, and CRM campaigns

Requirements

Based in London or EU4 - 5 years of experience in a high-growth environment such as startups, marketing, or fintechsExceptional knowledge and networks among African diaspora communities across the UK/EU, with depth in at least 2 - 3 key corridors (e.g.

Nigeria, Ghana, Kenya, Ethiopia)

Strong business development/sales/marketing/analytical backgroundExperience with organic and inorganic marketing activitiesHaving contacts with African influencers and celebrities in the UK or EU is a plusStrong interpersonal and communication skills, with the ability to engage authentically across diverse African communitiesPassion for working with and for migrant communitiesResourceful with the ability to get things done - doing "more" with "less"Fluency in English; proficiency in African languages is a strong plusTaptap Values Impact firstTeam nextAccept realityPropose solutionsWin with gritBe proactively candid, with yourself and othersLove the particularOwn itCreate positive energyMaybe, even have funTaptap Send is an equal opportunity employer dedicated to building an inclusive and diverse workforce. All employment decisions are decided on the basis of

Qualifications

, experience and business need. We strongly encourage applications who are members of underrepresented communities to apply.If you require reasonable adjustments to be made during the recruitment process, please do not hesitate to let us know. Any information you provide us in this respect will only be used to accommodate your

Requirements

.Note: we recognize imposter syndrome is real - any candidate that does not perfectly fit every characteristic of this role is still strongly encouraged to apply. Find more English Speaking Jobs in United Kingdom on Arbeitnow