About this role
Phone numbers and emails in this ad are masked until you log in.
auto_translated_note
About the Role
This is a rare opportunity to join a fast-growing AI-focused B2B SaaS company as their first dedicated Operations & Customer Success hire. You'll work directly alongside the founding team to onboard, support, and grow a portfolio of 40+ B2B clients across 14+ industries. The company builds an AI Visibility Content Engine that helps brands appear in AI-generated answers and overviews across leading platforms.
You'll be foundational to how clients experience the product and how the team scales.What You'll DoOwn the end-to-end onboarding experience for new B2B clients, ensuring a smooth and value-driven startServe as the primary point of contact for a growing portfolio of clients, building strong relationships and driving retentionIdentify client needs and translate them into actionable product feedback for the founding teamDevelop and refine scalable processes for client communication, reporting, and success trackingCollaborate closely with the founders on operations, tooling, and internal workflows as the company scalesSupport upsell and expansion conversations by demonstrating product value and understanding client goals
What We're Looking For
Required:0 - 2 years of experience in customer success, operations, or a startup environment with a focus on onboarding and supporting B2B SaaS clientsFull professional fluency in both German and EnglishA proactive, ownership-driven mindset - comfortable in an early-stage environment where processes are still being builtStrong communication and organisational skills, with an ability to manage multiple client relationships simultaneouslyNice to Have:Familiarity with AI-focused or content-engine SaaS products (e.g. AEO, GEO, or SEO tooling)Experience translating client feedback into concrete product improvement requestsBackground at a consulting firm, growth-stage startup, or tech company in a client-facing roleCompensation &
Benefits
Base salary: €70,000 per yearEquity: 0.25 - 0.75% VSOP (virtual stock options), depending on profile and experienceVisa sponsorship: Not availableLocationThis is an on-site role based in Munich or Hamburg, Germany. The team is split across both cities and you are welcome to join from either location.Find more English Speaking Jobs in Germany on Arbeitnow
Community Q&A
Anyone worked here? Ask before you apply.
No threads yet for this job or company.