Strategic Account Manager

Who we are:Sardine is the leading agentic risk platform for fighting financial crime. Our integrated solution unifies data across risk teams to help organizations stop fraud in real time, prevent AI-driven attacks, and automate fraud and AML operations. Sardine’s platform is strengthened by one of the fastest-growing fraud consortiums in the market, spanning more than 6 billion profiled devices, 800 million consumers, and 3 million businesses worldwide.

Leading companies including FIS, GoDaddy, Intuit, Edward Jones, ZoomInfo, and Checkout.com rely on Sardine to secure and grow trust in their products.Our culture:We have hubs in the Bay Area, NYC, Austin, Toronto, and São Paulo. However, we maintain a remote-first work culture. #WorkFromAnywhereWe hire talented, self-motivated individuals with extreme ownership and high growth orientation. We value performance and not hours worked.

We believe you shouldn't have to miss your family dinner, your kid's school play, friends get-together, or doctor's appointments for the sake of adhering to an arbitrary work schedule.Location:UK / EuropeFrom Home / Beach / Mountain / Cafe / Anywhere!We are a remote-first company with a globally distributed team. So you can find your productive zone and work from there.

About the Role

:Sardine is rapidly acquiring new customers and executing on an ambitious roadmap. As a result, we're building a world-class customer success team to support our fraud, payments, and compliance-related products as we grow. This role is a combination of Account Manager and Solution Architect.

You'll manage a handful of customers and act as their stakeholder within Sardine, helping maximize the value of our products and services. In addition, you will collaborate daily with Sardine teams to help customers meet their risk, fraud, compliance, and payment needs, including risk analytics, data science, integrations, and products. What you’ll be doing:Be the primary point of contact for our customers, attending to day-to-day and 'big picture' problems and opportunities and helping maximize the customer's ROI in SardineBuild a thorough understanding of our product, technology, and strategy and be able to message these succinctly to customers.Translate complex product and technology problems into simple and actionable solutions.

Be able to manage the solution process both internally and externally.Speak knowledgeably and advise on best practices relating to fraud and complianceBuild, monitor, and communicate KPIs to clients.Provide strategic analysis and critical thinking as we plan long-term expansion.Work with Sardine's risk analytics teams to proactively solve new fraud typologies and actively communicate findings to customers.What you’ll need:7+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS, with an understanding of how customers integrate API'sDomain experience in compliance, fintech, or AML/KYC Strong presentation skills for both virtual and in-person meetings with various stakeholdersPrevious customer-facing experience, preferably with a technical productExceptional project management skills and the ability to synthesize all inputs and balance the needs of multiple stakeholdersProficiency in using business intelligence toolsYour analytical skills are second to none; you excel at number crunching and drawing insightsYou're capable of translating complex strategies into actionable processes and outcomesYou're a natural at building relationships and collaborating with othersYou constantly think about ways to improve processesYou love making customers more efficient as much as we do!

Benefits

we offer:Generous compensation in cash and equityEarly exercise for all options, including pre-vestedWork from anywhere: Remote-first CultureFlexible paid time off and Year-end breakHealth insurance, dental, and vision coverage for employees and dependents - US and Canada specific4% matching in 401k / RRSP - US and Canada specificMacBook Pro delivered to your doorOne-time stipend to set up a home office - desk, chair, screen, etc.Monthly meal stipendMonthly social meet-up stipendAnnual health and wellness stipendAnnual Learning stipendJoin a fast-growing company with world-class professionals from around the world. If you are seeking a meaningful career, you found the right place, and we would love to hear from you.To learn more about how we process your personal information and your rights in regards to your personal information as an applicant and Sardine employee, please visit our Applicant and Worker Privacy Notice.Compensation: £88K - £120K • Offers Equity • Offers Bonus • Multiple RangesUK • Estimated base salary £88K - £120K • Offers Equity • Offers BonusEurope • Estimated base salary €60K - €120K • Offers Equity • Offers BonusFind Jobs in United Kingdom on Arbeitnow