Senior Customer Success Manager*in (50-100%) Remote / Freelance / On Site

Imnoo is a high-tech AI software company with a clear mission: We automate and revolutionize calculation and quotation processes in the manufacturing industry. With pioneering spirit, state-of-the-art AI technology and deep industry understanding, we support CNC manufacturers in the MEM industry to fully exploit the opportunities of Industry 4.0. Our goal is to radically simplify complex processes, increase efficiency and actively shape the digital future of the manufacturing industry.

Become part of our team, bring your talent and yours Energize and shape the next generation of industrial software with us.MissionWe are looking for a Senior Customer Success Manager with a passion for digitalization, the manufacturing industry and modern SaaS solutions. You enjoy direct customer contact, think procedurally, act proactively and want to support our customers in achieving maximum added value with Imnoo.Your tasks Active and continuous support of our existing customers throughout the entire customer lifecycle Establishment and further development of the customer success function for new and existing products Implementation and continuous improvement of digital onboarding and enablement processes Proactive identification of upselling and cross-selling potential with existing customers Close cooperation with sales, marketing and Product management to improve the customer experience Analysis of customer behavior and systematic recording of customer needs Testing, verification and structured introduction of new functionalities to the customer Building processes, templates and tools for scaling and professionalizing customer success Technical guidance and coordination of the internal service in the area of customer engagement Our offer Active participation and responsibility in the development and scaling of customer success at Imnoo Flat hierarchies, short decision-making processes and a young, dynamic team Responsibility from day 1 - with a lot of freedom of choice and creative freedom Varied tasks with a high level of customer and product proximity Great freedom for your own ideas, initiative and continuous improvements Flexible working hours, full remote

Requirements

Experience in the manufacturing industry or in the Saas environment - must have! Experience in customer success, customer support or onboarding - must have! Very good knowledge of spoken and written German and English - a must have!

Strong communication skills and enjoyment of active, solution-oriented customer support You work in a structured, self-responsible manner and maintain an overview even in a dynamic environment. Hands-on mentality and willingness to take responsibility for issues and customers. Experience in setting up and implementing customer onboarding and enablement processes is an advantage.

You feel comfortable in a scale-up culture, go the extra mile and actively drive issues forward. You enjoy making customers successful and have measurable results in customer success to achieve interest in manufacturing, SaaS, artificial intelligence or digital processes Originally posted on Himalayas