About this role
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About MotorwayMotorway is the UK’s fastest-growing used car marketplace - our online-only platform connects private car sellers with thousands of verified dealers nationwide, ensuring everyone gets the best deal. Founded in 2017, our award-winning, technology-led approach has redefined the experience of selling a car. Motorway is backed by some of the world’s leading technology investors, having raised £143 million in Series C funding.This is a unique opportunity to join a fast-growing scale-up at a crucial phase of growth and help change an industry for the better.And here's where you come inWe're looking for talented folks to join our Customer Experience team - the heart and soul ofMotorway.
As a Customer Experience Specialist, you'll be the friendly voice and expert guidefor our customers, making sure they have a smooth and enjoyable journey with us.What makes us differentWe're not your typical call centre. No rigid scripts or endless queues here. We're using techto shake up the car industry.
We're empowering buyers and sellers to get the best deals.And we're building a team of passionate people who are excited to be part of something trulyinnovative. Here's what that means for you:Impactful Work: You're not just answering calls; you're guiding customers throughour cutting-edge online platform, using your skills to solve real problems and maketheir car selling experience amazing.AI-Powered Technology: We use the latest AI tools, so you can give customers aseamless and efficient experience. Say goodbye to clunky systems!Tangible Results: Every day, you'll directly help people navigate the car sellingprocess, making sure they get the best deal and avoid the stress of traditionalmethods.What you'll be doingBuilding genuine connections: Chatting with car sellers and dealers, answeringtheir questions, and building trust.Finding creative solutions: Using your initiative and problem-solving skills to tackleany challenges.Mastering our systems: Becoming a whiz with our CRM systems, ensuring dataaccuracy and efficiency.Putting customers first: Always championing the customer and looking for ways tomake their experience even better.About youYou genuinely enjoy helping people and have a knack for building rapport.You're a natural communicator, whether it's on the phone, via email, or through chat.You're detail-oriented and take pride in your work.You're a quick learner and enjoy solving problems.You thrive in a collaborative environment.We offer a fantastic range of
Benefits
to help you thrive£26,000 starting salary plus commissionGreat work-life balance with standard shifts from 8:45am to 5:30pmSea fronted office location with regular social events, office drinks, weekly massagesand free snacks to keep you going!Flexibility to work from home 1 day per week to help nail that work life balanceStock options so you can share in Motorway’s growth and future successPension scheme to plan for your future with our provider NESTOpt-in comprehensive health insurance through BUPA including fitness discountsCycle to work scheme - save big ££ on a new bike and accessoriesOne paid volunteering day a year for you to use as you wishGenerous parental
Benefits
including 6 months full paid maternity leave, 4 weekspaternity leave and workplace nursery scheme... and much more!Our interview processInitial Call (30 mins): A casual chat to discuss your experience and learn moreabout Motorway.Final Interview (60 mins): Meet the team, get a feel for the role, and participate in askills-based assessment, which may include a role-playing exercise.We'll get back to you within a week business days of each interview stage. You can chat witha talent partner throughout the process if you have any questions or need anything at all.
Benefits
We've got your back, in life's biggest moments and the everyday ones too.Competitive salaryEquity scheme - we all share in Motorway's success25 days holidaySea-front office with bi-weekly massages and free snacksPrivate medical insurance via BUPALife assurancePension scheme (we contribute 5%)Enhanced family leave (e.g. 26 weeks full pay for maternity or adoption)24/7 Employee Assistance ProgrammeEV leasing schemeCycle to work schemeNursery salary sacrifice scheme1 paid volunteering day a yearCompensation: £25.5K • Starting Salary £25.5KFind Jobs in United Kingdom on Arbeitnow
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