About this role
Phone numbers and emails in this ad are masked until you log in.
auto_translated_note
About MotorwayMotorway is the UK’s fastest-growing used car marketplace - our online-only platform connects private car sellers with thousands of verified dealers nationwide, ensuring everyone gets the best deal. Founded in 2017, our award-winning, technology-led approach has redefined the experience of selling a car. Motorway is backed by some of the world’s leading technology investors, having raised £143 million in Series C funding.This is a unique opportunity to join a fast-growing scale-up at a crucial phase of growth and help change an industry for the better.About the teamThe CRM team at Motorway supports the rest of the business with communications to sellers and dealers across multiple channels, in particular via email, SMS, WhatsApp, in-browser and notifications.
We work closely with commercial, product and creative teams to make sure our communications support our business goals and make our seller and dealer experience as smooth as possible.
About the Role
In this role, you'll join our Dealer (B2B) CRM team, and your main areas of focus will include:Ensuring smooth dealer journeys by testing and improving automated communications, including smart recommendations, auction comms and moreManaging a campaign calendar, iterating and reporting back to the business on what we’ve learntIdentifying and addressing dealer pain points
Key Responsibilities
will include:Understanding and optimising our dealer journeyGetting close to our network of Dealers, who are our key customers and have a wide range of backgrounds, needs and objectivesCreating and managing journeys using emails, WhatsApp, notifications, and SMSExecuting ad hoc comms in line with our frequent product roll-outsConducting A/B tests to improve campaign performanceWorking closely with the contacts in Dealer Marketing, the rest of the CRM team, Product and Dealer Services to deliver commsWho you areIf you have:Experience in customer lifecycle management and automationA strong CRM background, particularly in campaign management and journey designSolid data analysis skills, with some experimentation experienceExperience with tools like Braze, HubSpot and LookerExcellent communication skills, both written and verbalThe ability to work independently and juggle multiple tasksA keen eye for detailA curious mind!…then we’d like to talk to you.Our interview processQualifying Screen - 30 minutesHiring Manager Interview - 45 minutesStakeholder interview stage - Victoria and member of CRM team/Dealer Marketing Manager 40 mins eachYou can expect to hear back from us within a week of each interview stage. You'll have the opportunity to speak with a talent partner throughout the interview process should you have any questions or need any type of accommodations.
Benefits
We've got your back, in life's biggest moments and the everyday ones too.Competitive salaryEquity scheme - we all share in Motorway's success25 days holidayFlexible working (2 days a week in our London office, with socials and snacks galore)Private medical insurance via BUPALife assurancePension scheme (we contribute 5%)Enhanced family leave (e.g. 26 weeks full pay for maternity or adoption)24/7 Employee Assistance ProgrammeEV leasing schemeCycle to work schemeNursery salary sacrifice scheme1 paid volunteering day a yearFind Jobs in United Kingdom on Arbeitnow
Community Q&A
Anyone worked here? Ask before you apply.
No threads yet for this job or company.