About this role
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Minko’s Macs is a multi-branch Apple & PC specialist in London, recognised by the Prestige Awards as Best Computer Repair Company in London & South East England. We’re a tight, knowledgeable team obsessed with quality fixes, straight talk, and happy customers. Tasks This senior, hands-on position is for a self-starter who thrives on tough diagnostics, owns outcomes, and can run a store confidently and independently.
What you’ll do Lead repairs end-to-end: diagnose, quote, repair, and QC complex Apple & PC issues (hardware + software). Raise the bar: design efficient repair procedures to improve turnaround time and first-time-fix rates. Coach the team: train and mentor junior techs; set standards and review workmanship.
Own the shop floor: open/close, manage parts & inventory, keep the lab organised, deliver great customer experience. Champion customers: translate tech into plain English, set accurate expectations, and follow through. Show our work: capture before/after wins and create authentic content for our socials.
Be flexible: cover other London branches when required.
Requirements
Requirements
: Must-have experience 10+ years in computer repair with senior/lead responsibilities. Strong diagnostics across Apple & PC hardware/software. Board-level repair (micro-soldering/component-level) 2 - 3+ years.
Proven leadership: setting pace/standards, coaching, delegating, following up. Excellent customer communication; calm under pressure. Fluent English (spoken & written).
Able to travel between branches, located in Camden, Lewisham, Shoreditch and Wimbledon. Nice to have Degree (2:1+) in Computing or related, or equivalent experience. A-Levels/GCSEs in relevant subjects.
Retail leadership, POS, stock systems; Apple ecosystem certifications; content creation.
Benefits
Benefits
: What you’ll get Autonomy and real responsibility from day one. Mentorship from senior pros (15+ years) and a clear development path. Performance incentives linked to quality, throughput, and customer satisfaction.
Staff discounts and a supportive, craft-first culture. The reality (and why it’s rewarding) It’s busy: multiple tickets in flight, tough diagnostics, moving parts, and customers who need clarity fast. You’ll own results, set the tone for the team, and see your impact daily - in saved machines, happy people, and a store that runs like a machine.
Please send your CV and a cover letter to
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