About this role
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When was the last time you made someone shine? Isn't that a great feeling? That's exactly what we at SOL want to convey to our customers with our jewelry - and it should start with the first meeting.
Whether on social media or on our website, we want our customers to feel confident and able to cope with all daily challenges through our jewelry. We pack every order with a lot of love and care and adapt it individually to each customer. Even after our jewelry has left the Wiesbaden office, we are available to help with questions and problems - we offer our customers personal and direct help and support with the aim of finding the best possible solution.
Tasks Your tasks: You are the central interface between our customers and our team You answer questions, solve problems and are open to suggestions for improvement You build a strong, diverse and friendly community with us Every interaction with customers is an opportunity to gain a long-term fan. With this attitude, you strive to show our spirit in every interaction with our customers and thus create long-term enthusiasm for SOL. For us, great community management means joy and passion in interacting with customers.
We want our customers to feel heard and understood - you will be confronted with many different reactions, from anger and frustration to enthusiasm and joy. It is essential for us that you always maintain a positive attitude and a cool head. You work closely with our packing team to fulfill all wishes.
You process the concerns several times a week - but can organize your working hours flexibly. With your energy, your knowledge and skills, you also support us in other tasks and become an enrichment for the entire SOL team.
Qualifications
This is what you should bring with you: You love contact with people and constant exchange with a community, and you always respond to questions in a friendly and empathetic manner Comments from our customers With your friendly, courteous and open manner you take care of the needs of our customers You work independently, organized and structured First experience in customer service is an advantage but not absolutely necessary You speak German at a native level You can dedicate at least 12 hours a week to your tasks
Benefits
What we offer you: A young and dynamic team with flat hierarchies where everyone learns from everyone Exciting, versatile projects, freedom for your own ideas & Beautiful products Your favorite colleagues who you would definitely like to get to know in person You grow together with SOL and shape your future career Continuous improvements through open communication with each other - mutual feedback is desired Employee discount and a nice workplace in the middle of Wiesbaden city center Paid overtime (if any) In our office - where the decorations also serve as photo props - there is a dynamic working atmosphere with short communication channels. Everyone should contribute new ideas - even outside of their own area of responsibility. Our small team, which consists of both long-term helpers and newcomers, continues to grow.
We want to grow bigger and need your support to spread the SOL because: Everyone should adorn themselves with self-confidence and joy of life! Find Jobs in Germany on Arbeitnow
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