About this role
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Your daily area of responsibility: The operational operation of our internal IT department is in your hands: You get involved yourself, structure topics and ensure that technical tasks are implemented pragmatically. Together with a small team, you will ensure the reliable operation of our Office IT infrastructure and our Microsoft-based work environment. When it comes to technical issues, you approach solutions in a solution-oriented manner, analyze causes and actively support implementation.
You plan IT projects in a structured manner, prioritize tasks sensibly and advance topics together with internal stakeholders and external service providers. You manage external service providers in a binding manner and ensure that services, responsibilities and technical decisions match our
Requirements
. You will gradually develop our IT support into a more structured service model and translate recurring topics into clear processes. Together with the team, you will further design Jira Service Management as a central platform for inquiries and support.
In IT and information security audits as well as regular certifications, you ensure that processes, responsibilities and evidence are properly established and maintained. Your skills: You have in-depth practical experience in the operation and further development of modern IT environments. You are familiar with Microsoft-based corporate environments and understand how to build secure and scalable IT for a growing company.
You can structure IT projects, set priorities and reliably bring together different tasks, participants and dependencies. You confidently assess technical solutions and approach problems in a pragmatic, analytical and implementation-oriented manner. You have already worked with Microsoft 365, Entra ID and Intune.
You are familiar with working with external IT service providers and can critically assess technical recommendations. Initial experience in providing professional guidance to colleagues is helpful, but not a requirement; What's more important is that you want to take on responsibility and develop into a leadership role. You are fluent in German and English and can communicate confidently with technical teams as well as with non-technical stakeholders.
Our values, your mindset: Team First: One team, one goal - together we are strong. We grow through mutual support. Customer Success Is Our DNA: Identify, question and pursue your customer's goals.
Celebrate success together. Never Stop Reinventing: Be open to new things and embrace change courageously. Question processes, provide solutions and new ideas.
Be Yourself And Make Goals Work: Be yourself. Achieve great things! Your
Benefits
with us: Remote Work: Flexible working model - work up to 100% remotely within Germany or use our modern office in Hamburg as needed. Workation: Working environment with a holiday feeling - enjoy the perfect symbiosis of productive work and a relaxed atmosphere in Europe. Wellbeing: Company health management - an annual health budget and a subsidized membership to the Urban Sports Club.
Retirement provision: Attractive subsidy for company pension provision - secure your future with our support. Hardware: State-of-the-art technology - so that we can remain innovative together. Discounts: Attractive offers - enjoy attractive discounts from over 1,500 providers in the areas of sports, mobility, fashion and travel and use our Edenred benefit card for additional discounts.
Knowledge Base: Targeted and On The Job - seize the opportunity for diverse, individual development and further training opportunities. Networking: Not without my team - look forward to regular team events. Don't worry, we haven't forgotten the really important things - we also have free lemonade and the ever-popular fruit basket.
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