Senior Customer Success Specialist SaaS (m/w/d) Remote o. Hybrid, VZ/TZ

🚀 We’re not looking for traditional support. We’re looking for someone who: - Understands SaaS or can quickly get up to speed - Truly helps customers succeed (not just answers questions) - Identifies problems before they escalate - And is eager to actively improve processes and the product If you’re just looking to work through tickets → this isn’t the right fit. If you enjoy understanding systems and making them better → keep reading. 🧠 Who We Are Digital CheckIn is a SaaS platform for digital attendance tracking in education and business.

Our software is used thousands of times every day - and this is exactly where you’ll need a keen sense of: - Customer processes - Technical interdependencies - Common sources of error in the system Responsibilities 🎯 Your Role You’ll serve as the bridge between: 👉 The customer 👉 The product 👉 The process and ensure that everything works better than before. 🛠 Responsibilities - Supporting our SaaS customers during day-to-day operations - Onboarding, training, and structured introduction of new customers - Analyzing technical and process-related customer issues - Developing and optimizing help and onboarding structures - Creating FAQs, guides, and internal playbooks - Identifying recurring issues and deriving product improvements - Working closely with Product and Development - Testing new features from the customer’s perspective - Building scalable customer success processes

Qualifications

🧩 What You Should Bring to the Table - Experience in customer success, SaaS support, or the software industry - Genuine interest in digital products and processes - Very good basic technical understanding (web apps, tools, logic) - Structured, independent work style - Ability to analyze problems rather than just solve them - Strong communication skills + clear language ⭐ Must-haves (important!) - You’ve already worked with software or SaaS tools - You understand how digital processes work - You can wrap your head around systems, not just people ➕ Bonus Points - Experience with SaaS Customer Success or tech support - Experience with onboarding or training - Interest in product development or automation - Affinity for AI (e.g., tools, workflows, automations) ❌ Not a Good Fit - A purely call center or ticket-processing mindset - No interest in digital tools or SaaS products - Only administrative or organizational experience with no technical background

Benefits

💡 What to Expect with Us - Real responsibility instead of just processing tickets - Direct influence on product and customer processes - Close collaboration with founders and the development team - Plenty of creative freedom - Modern SaaS environment - Flexible hours and remote work available ✉️ Application Send us a quick message: - Why you’re interested in SaaS and digital products - What tools or systems you’ve used before - How you analyze problems - When you can start No need for a perfect cover letter - but please be specific, not vague. Apply directly on RemoteJobs.org: https://remotejobs.org/remote-jobs/senior-customer-success-specialist-saas-mwd-remote-o-hybrid-vztz-digitalcheckin