About this role
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In connection with the expansion, we are looking for an Account Manager who will communicate with customers in chat and keep records of customers in internal systems. Main duties: Communicating with customers in correspondence: answering requests, providing up-to-date information about services, solving basic issues. Keeping customer records in Google Sheets and CRM.
Maintaining up-to-date information about customers, tariffs and services. Assignment of tasks to relevant departments, control of their execution. Informing the manager about requests and changes in work with clients.
Preparation of simple reports on client activity.
Requirements
for the candidate: Experience in communication with customers (in chat or through CRM) from 6 months. Confident user of Google Sheets and basic level of Excel. Attention, responsibility, self-organization.
Literacy and politeness in correspondence. Stable access to the Internet and the availability of a computer. Willingness to be in touch throughout the working day.
Preferred: Experience with CRM systems (eg NetHunt) and Jira. We offer: Competitive salary starting at $700. Full time: 10:00 am to 7:00 pm, Monday - Friday.
Paid English language courses. Three paid holidays per year. Participation in internal competitions, events and other initiatives of the company.
Originally posted on Himalayas
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