Helpdesk Administrator

Salary: £39,000 - 79,000 per year

Requirements

: Previous experience in a coordination, planning, or scheduling role is preferred.Strong background in administrative support is essential.Confident in using Microsoft Office and other IT tools.Understanding of maintenance scheduling and compliance

Requirements

is advantageous.Excellent communication and interpersonal skills.Organised, detail-oriented, and capable of working to deadlines.Comfortable working under pressure in a collaborative team setting. Responsibilities: Organise and schedule planned maintenance works in accordance with service agreements.Track ongoing jobs and update stakeholders on progress or delays.Communicate with field staff and external partners to arrange access and ensure timely completion of tasks.Provide health and safety documentation to clients as needed.Coordinate access equipment

Requirements

for site visits.Schedule remedial actions arising from maintenance inspections.Effectively manage a busy workload in a dynamic environment.Maintain high levels of client communication to uphold company reputation.Allocate work to subcontractors when appropriate.Produce monthly performance reports, highlighting completed tasks and outstanding items.Adjust plans as necessary to accommodate urgent or unplanned service needs.

Technologies: Support

Mobile More: We are a growing organisation renowned across Scotland for our expertise in maintaining and repairing life safety systems. We offer a competitive salary that is negotiable depending on experience, standard working hours, a hybrid working model, private healthcare provision, and eligibility for a profit share bonus scheme. Our team enjoys enhanced holiday entitlement and participation in the Bike to Work scheme. last updated 32 week of 2026