Commercial Operations Coordinator

KAYAK, part of Booking Holdings (NASDAQ: BKNG), is the world’s leading travel search engine. With billions of queries across our platforms, we help people find their perfect flight, stay, rental car and vacation package. We’re also transforming business travel with a new corporate travel solution, KAYAK for Business.As an employee of KAYAK, you will be part of a travel company that operates a portfolio of global metasearch brands including momondo, Cheapflights and HotelsCombined, among others.

From start-up to industry leader, innovation is in our DNA and every employee has an opportunity to make their mark. Our focus is on building the best travel search engine to make it easier for everyone to experience the world.KAYAK is seeking a Commercial Operations Coordinator to support our global business activities and scale internal processes and initiatives within our Operations team. We are looking for a data-driven self-starter with the ability to navigate a fast-paced agile environment to support our global Account Management team.This role is required to work from our London office 3 days per week.In this role, you will:Support foundational initiatives and projects that improve commercial performance and strengthen partner relationships across airline, hotel, car, and vacation clients.Help streamline day-to-day workflows for Account Owners by improving processes, maintaining data accuracy, and driving efficiency across the global organisationMaintain and improve the internal wiki and documentation used by the global commercial team - keeping information accurate, accessible, and up to dateDevelop working knowledge of KAYAK's internal systems to provide guidance and troubleshooting support to the wider teamCollaborate with Analytics, Engineering, Legal, and Finance to support commercial roadmaps and contribute data-informed insights to cross-functional decisionsSupport the rollout of new tools and features, including drafting communications, coordinating testing with relevant teams, and documenting outcomesContribute to training sessions and knowledge-sharing initiatives that help the broader commercial team build confidence and self-sufficiencyPlease apply if you have:At least 1 year of working experience in operations, coordination, account support, sales/business development enablement, or related roles - equivalent experience, transferable skills, or non-traditional career paths are equally welcomeComfort working with data: you enjoy using numbers to understand problems and communicate findings clearly to different audiencesStrong written and verbal communication skills in English, with the ability to translate complex processes into clear, accessible guidance for both technical and non-technical colleaguesAn organised, adaptable approach - you manage competing priorities well and stay effective when things shiftA collaborative mindset: you work well across teams and time zones, ask questions openly, and share knowledge generouslyStrong knowledge in Google Workspace; experience with Atlassian tools (Jira, Confluence) or a CRM system such as Salesforce is a plus, but not requiredCuriosity about travel technology or digital platforms - prior experience in the travel industry is welcome but not essentialCuriosity about AI and emerging technologies, including hands-on experience using LLMs in study, work, or personal projects, and enthusiasm for building further capability in this area.

Benefits

and PerksWork from (almost) anywhere for up to 20 days per yearFocus on mental health and well-being:Company-paid therapy sessions through SpringHealthCompany-paid subscription to HeadSpaceCompany-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)No meeting FridaysPaid parental leavePaid volunteer timeFocus on your career growth:Development DollarsLeadership developmentAccess to thousands of on-demand e-learningsTravel DiscountsEmployee Resource Groups5 weeks paid vacation + a day off for your birthdayPrivate health & dental insuranceIncome protection and life assuranceEmployee Assistance Program - including 24/7 GP & free legal advicePension plan contributionsDiscounted gym membershipBike2WorkSeason ticket loanSocial events & Thursday happy hoursFree lunch 2 days per week InclusionAt KAYAK, we want everyone to have the space to grow, share ideas and do great work. That’s why we’re focused on hiring the best talent from all walks of life and experiences, supporting them well and making sure no one feels like they have to fit a mold to belong here.Need any adjustments for the interview, application or on the job? No problem - just give us a heads-up.

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