XTN-DC80585 | IT TECHNICIAN

The primary role of the Operation Support Analyst I is to serve as a frontline technical support, addressing and resolving a wide range of technical issues faced by our users. This includes everything from minor software glitches and hardware malfunctions in a retail environment to systemic issues affecting software functionality and network infrastructure.This position offers the unique opportunity to act as a pivotal advocate for customers, ensuring their technical issues are addressed with urgency and precision. You will gain invaluable experience troubleshooting a variety of systems, including proprietary and third-party software, as well as Windows and Apple operating systems.

The role provides a pathway to develop advanced technical skills in a supportive, team-oriented environment. - Respond promptly to customer inquiries via phone and a ticketing system, ensuring effective communication and resolution of issues. - Research and troubleshoot a variety of issues, advocating for customers to ensure their needs are met and issues are resolved thoroughly and efficiently. - Document all interactions with customers to help refine troubleshooting processes and assist in the creation of a knowledge base. - Escalate complex support issues to appropriate higher-level personnel when necessary. - Work collaboratively with Operations Support Analyst II’s and other team members on troubleshooting challenging issues and executing special projects. - Provide support for both hardware and software issues in the retail environment, including POS systems and network components. - Maintain and update systems running on Windows 10, Windows 11, and Apple operating systems. - Strong problem-solving skills with the ability to handle issues of varying complexity with minimal supervision. - Proven ability to document and summarize technical interactions clearly and accurately. - Experience with Windows 10, Windows 11, and Mac OS, including troubleshooting and configurations. - Ability to communicate effectively with a diverse range of users and internal teams. - Persistence and results-oriented attitude, with a track record of achieving tangible outcomes. - Experience with ticketing systems and remote troubleshooting tools. - Familiarity with networking concepts, including firewalls and routing. - Ability to manage time and prioritize tasks effectively in a fast-paced environment. - Strong teamwork skills, capable of working as part of a dedicated team to achieve common goals. - Technical proficiency in supporting proprietary software and third-party applications commonly used in retail settings. Apply directly on RemoteJobs.org: https://remotejobs.org/remote-jobs/xtn-dc80585-it-technician-kmc-solutions-inc