About this role
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About the Role
This is a rare opportunity to join a fast-growing B2B SaaS startup in the AI content space as their first dedicated Operations & Customer Success hire. You'll work directly alongside the founders, owning the full post-sales journey for a portfolio of 40+ enterprise and mid-market clients across 14+ industries. The company's product sits at the cutting edge of AI Visibility / Answer Engine Optimisation (AEO/GEO) - helping brands surface in AI-generated answers on platforms like ChatGPT, Perplexity, and Google AI Overviews.This is a founding-team-level role with real equity upside and the scope to shape how the company scales its operations and client relationships from the ground up.What You'll DoOwn onboarding for new B2B clients, ensuring a smooth, high-quality experience from day oneManage and grow relationships across a portfolio of 40+ clients, acting as their primary point of contactIdentify expansion and upsell opportunities within the existing client baseBuild and improve repeatable processes for customer success, onboarding, and operational workflowsWork hand-in-hand with the founders on product feedback loops, process improvements, and strategic client initiativesTrack key customer health metrics and proactively address churn risksContribute to internal tooling and documentation to support the team as it scales
What We're Looking For
Required:Strong ownership mindset - you take initiative, operate autonomously, and follow throughComfortable working in an early-stage, fast-moving environment with direct founder collaborationExcellent communicator with the ability to build trust with B2B clientsEligible to work in Germany without visa sponsorshipAble to work on-site in Munich or Hamburg (remote work is not available for this role)Nice to have:0 - 5 years of experience in customer success, operations, consulting, or a similar client-facing roleBackground at a consulting firm (e.g. strategy, management, or tech consulting) or a B2B SaaS companyFamiliarity with AI, content marketing, or SEO/AEO landscapesExperience building or improving operational processes from scratchCompensation &
Benefits
Base salary: €70,000 per yearEquity: 0.25 - 0.75% VSOP (virtual stock options), depending on profile and experienceDirect exposure to founders and meaningful strategic input from day oneHigh-growth trajectory with opportunity to build and lead a team over timeLocationOn-site role - based in Munich or Hamburg, GermanyRemote work is not available for this positionVisa sponsorship is not available - applicants must have the existing right to work in GermanyFind more English Speaking Jobs in Germany on Arbeitnow
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