Payments Operations Specialist - FTC

Who We Are:At Omaze, we give our community in the UK and Germany the chance to win luxury homes and other life-changing prizes - all while raising money for the causes they love.Thanks to our Omaze Community, we’ve raised over £100 million for UK charities in just five years. That’s millions helping organisations like Age UK, the RSPCA, British Heart Foundation and Great Ormond Street Hospital Charity deliver life-saving work.And the best part? We’re only just getting started.

Omaze is building a business and culture committed to growth and creating significant social impact on a global scale.🔑 About The Job Omaze is a subscription-first fundraising platform with over 1.2 million active subscribers. We run large-scale prize draws that change people's lives - and we need flawless payments infrastructure behind every one. This role is the operational heartbeat of that infrastructure: owning reconciliation, dunning, vendor relationships, and the day-to-day health of our payments ecosystem.

Looking for someone immediately available.🔧 What You’ll Be DoingCORE PAYMENTS OPSDaily OperationsMonitor payment success rates, failure trends, and processor health dashboards dailyInvestigate and resolve payment exceptions, chargebacks, and disputes end-to-endOwn the subscriber payment lifecycle from authorisation through to settlementManage refund workflows and ensure timely, accurate processingMaintain internal runbooks and escalation protocols for payment incidentsDUNNING & RECOVERYFailed Payment RecoveryOwn and continuously optimise the full dunning cycle - retry logic, timing, and messagingAnalyse decline reason codes and apply segmented retry strategies accordinglyCollaborate with CRM and Product to improve pre-dunning communicationsTest and iterate dunning cadences using A/B frameworks where availableRECONCILIATIONFinancial AccuracyRun daily and monthly reconciliation across Stripe and Shopify Subscriptions at 1.2M-subscriber scaleIdentify, investigate, and resolve discrepancies between processor reports and internal recordsBuild and maintain automated reconciliation tooling in partnership with Engineering or BIVENDOR MANAGEMENTStripe & ShopifyServe as the primary internal owner for both Stripe and Shopify Subscriptions relationshipsManage configuration, feature adoption, account health, and platform update impact assessments across Stripe and Shopify SubscriptionsLead regular vendor reviews and negotiate on SLAs, fees, and product roadmap alignmentEvaluate alternative or complementary payment tools as the business scalesREPORTING & INSIGHTPerformance IntelligenceProduce weekly and monthly payments performance report for Finance and leadership, covering reconciliation sign-off, authorisation rates, payment-failure churn, recovery performance, and net revenue recoveredMaintain a payment ops dashboard that gives real-time visibility to key stakeholdersSurface actionable insight from decline and recovery data to inform product, CRM, and commercial decisionsCROSS-FUNCTIONALCollaboration & CompliancePartner with Product to shape payment-related feature development and releasesSupport compliance with PCI-DSS

Requirements

and internal data handling policiesBrief Customer Support on payment issues affecting member experience🤩 About YouExperience in a payments, fintech, or subscription operations roleHands-on experience with Stripe, including billing, radar, and reporting APIsProven ownership of a dunning or failed-payment recovery programmeExperience running reconciliation at scale (>100k transactions/month)Strong data skills - comfortable in Excel/SheetsAbility to read and interpret processor reporting and settlement filesExcellent attention to detail and a low tolerance for unexplained discrepanciesClear written communicator able to brief both technical and non-technical audiencesTHE KIND OF PERSON WHO'LL THRIVE HERERelentlessly precise. At 1.2 million subscribers, small error rates become big numbers fast. You're the person who notices the discrepancy everyone else missed and doesn't rest until it's explained.Recovery-minded.

You don't just run the dunning process - you obsess over why cards fail, segment your retries intelligently, and find percentage points of recovery others leave behind.A confident vendor partner. You build strong relationships with Stripe and Shopify account teams, know how to escalate effectively, and hold vendors accountable to SLAs without burning bridges.Process-builder, not just process-follower. You inherit some workflows and build others from scratch.

You're comfortable creating runbooks, automating repetitive checks, and leaving things better than you found them.Clear under pressure. When a payment incident lands at pace, you triage fast, communicate clearly to Finance and leadership, and resolve it without drama.🙌 What’s In It For YouGenerous stock options scheme25 days annual leave PLUS Bank HolidaysPrivate medical and dental insurance9% employer pension contributions, when you contribute at least 2%A generous personal learning and development budget each year to use on training courses, conferences and professional membershipsEnhanced family leave policiesLife assurance of 4x your salaryDEI StatementWe actively seek out diversity of thought and experience to drive innovation. We welcome all backgrounds, identities, and perspectives and work hard to ensure that every Omaze employee can bring their authentic self to work at all times.Find Jobs in United Kingdom on Arbeitnow