Onboarding & Customer Success mit Performance Marketing Erfahrung + Creative Strategy / E-commerce (w/m/d)

With DatAds we have set ourselves a big goal: We want to take the ad creative process to the next level. Our software is the bridge between data-driven performance marketing and innovative creative teams. This enables performance marketers and creative designers to work together optimally and create more successful advertisements through AI analysis.

We work with some of the largest eCommerce brands and marketing agencies, such as Holy, yfood, ahead, Rosental, Pammys, Beilmann, Perspective and many more. Would you like to become part of a fast-growing marketing SaaS startup and actively shape the DatAds journey? We are a small, fully remote team.

Our founders bring complementary expertise: Max leads the commercial area, while our Daniel (ex-Hubspot) leads the technical side. The team is supplemented by a tech person and a customer care person with a similar profile. Tasks Customer Success & Consulting: Support and further development of our eCom & agency customers.

You analyze existing setups, identify optimization potential and help integrate DatAds more effectively into your daily processes. Customer Support: Carrying out regular calls with customers, support via Slack and active support on strategic questions relating to their creatives and campaigns. Upselling & Reactivation: Identifying growth opportunities with existing customers and proactively targeting inactive or previous leads via our CRM.

Communication & Content: Creation of texts, emails and short updates for customer loyalty, success communication and support of sales activities. Collaboration & initiative: Close coordination with the two founders Max and Daniel, contributing our own ideas and continuously improving our internal processes.

Qualifications

At least 2 years of experience in the area of ​​performance ads (e.g. Meta, Google, LinkedIn or TikTok) - both in operational campaign management and strategic development. Ideally experience in an agency or as a freelancer - you know the dynamics, responsibility and initiative that this entails.

Hands-on mentality - you get involved instead of just analyzing and find pragmatic solutions. Growth mindset & self-motivation: You want to see results, take responsibility and build something. Confident, personable demeanor in customer communication - both in writing and in video calls.

Fluent German and good spoken and written English.

Benefits

Professional growth: You will be actively involved in exciting projects and have a high level of personal responsibility for your tasks. A steep learning curve is guaranteed. Dynamic start-up atmosphere: fast communication and decision-making processes, flat hierarchies, a talented and motivated founding team and joint celebrations of successes.

Flexibility at work: Adapt your working hours to your needs and enjoy the opportunity to work remotely + 25 days of vacation Marketing Network: Find your entry into the marketing scene with us, learn from experts and expand your professional network with top people from the marketing scene. Find more English Speaking Jobs in Germany on Arbeitnow