Interoperability Implementation Manager

The Interoperability Implementation Manager is a key role responsible for ensuring successful EMR integrations with provider practices, including data exchange services (e.g. HL7/FHIR, Proprietary EMR APIs, CCDAs) and user-facing applications embedded within the EMR workflow. This role focuses on turning technical EMR integration

Requirements

into smooth, well-coordinated implementations that enable providers to efficiently and confidently adopt our data integration and interoperability products. This role works closely with Client Success, Clinical Operations, Product, Engineering, and third-party EMR partners to plan and deliver implementations on time with high quality outcomes. This role combines project management, provider-facing communication, and tech savvy coordination, ownership, and bias for action to achieve project goals.

Responsibilities: - Lead and actively participate in meetings with client/provider organization leadership, and internal teams, driving customer EMR integration implementations from planning through go-live and beyond, including SMART-on-FHIR applications, data integration services (HL7/FHIR, proprietary APIs), CCDA based data retrieval, and other EMR interoperability technologies - Serve as primary point of contact with accountability for provider EMR integration success - Partner with Customer Success team during pre-implementation scoping, planning, and readiness assessments (e.g. security questionnaires, IT resource allocation, governance) - Partner with Clinical Operations and Customer Success teams to align technical EMR integration implementation with other provider onboarding tasks - Manage the administrative backbone of implementation projects: taking detailed notes, tracking action items, timelines, decisions, entering and managing data into systems - Coordinate client teams and third-party partners (e.g., Epic, athena, Redox) - Engage in cross-team collaboration, investigation, and issue resolution - Manage project timelines, milestones, and delivery commitments - Execute implementation and support tasks such as administrative set up, test data setup, system configuration, product demonstrations and training, issue investigation, and active problem solving - Facilitate comprehensive testing in coordination with the full implementation team, including functional feature tests, comprehensive UAT, and production migration validation - Troubleshoot issues and identify solutions, in collaboration with team colleagues - Partner with Support Engineers on technical execution and support needs, including monitoring integration health and reporting applicable metrics - Utilize standardized processes, templates, and self-service tools to scale efficiently - Identify and escalate risks, blockers, and dependencies - Accountable for communicating reliable and accurate project updates and related statuses to all project stakeholders and internal leadership

Requirements

Requirements

: - Bachelor’s degree in a related field - 3+ years implementing complex healthcare software with provider practices - 3+ years implementing integration technology (e.g. Smart-on-FHIR apps, HL7/FHIR services) - Clear understanding of provider workflows, risk adjustment, and quality of care - Excellent project management and cross-functional coordination skills - Excellent communication and expectation-setting skills with internal and external stakeholders, including technical and non-technical topics - Proficient with technical integration products and concepts (APIs, data feeds, EMR config) - Ability to communicate clearly and effectively with project stakeholders and leadership, including a variety of EMR integration and interoperability related topics and technologies - Ability to manage multiple concurrent implementations - High ownership mindset and bias toward hands-on execution Competencies: Communicates Effectively - Exchanging ideas, knowledge, and data so that the message is received and understood with clarity and purpose. - Leverages emotional intelligence to adapt to the emotions and intentions of others. Instills Trust, Demonstrates Self-awareness & Interpersonal Savvy - Builds trust by following through on commitments and leading with integrity and authenticity. - Leverages self-awareness to seek feedback from others and reacts positively to constructive criticism. - Understands and responds to the emotions and behaviors of others.

Situational Adaptability & Flexibility - Adapts approach in real time to respond to different situations. - Thinks quickly and readily adapts behavior in the moment. - High level of versatility. Plans and Aligns, Resourcefulness - Plans and prioritizes work to meet the goals of the business. - Breaks down objectives into plans and actions to achieve significant milestones. - Anticipates and readily adjusts plans. - Maintains organization of resources to support efficiency. - Leverages emotional intelligence to influence positive results. Balances Stakeholders & Manages Conflict - Anticipating and balancing the needs of multiple stakeholders and multiple projects. - Highly prepared and knowledgeable about expectations. - Delivers fair and flexible response to stakeholder needs. - Handling conflict situations to resolve effectively and professionally. - Applies fair decision-making to balance competing interests mediating any points of abrasion.

Collaborates - Identifies and builds partnerships to meet shared goals. - Readily partners with others to meet objectives and shares credit for contributions. - Demonstrates cooperation that earns support of others.

Benefits

## Working at Vatica Health Advantages Prosperity - Competitive salary based on your experience and skills - we believe the top talent deserves the top dollar - Bonus Potential (based on role and is discretionary) - if you go above and beyond, you should be rewarded - 401k plans - we want to empower you to prepare for your future - Room for growth and advancement- we love our employees and want to develop within Good Health - Comprehensive Medical, Dental, and Vision insurance plans - Tax-free Dependent Care Account - Life insurance, short-term, and long-term disability Happiness - Excellent PTO policy (everyone deserves a vacation now and then) - Great work-life balance environment- We believe family comes first! - Strong supportive teams- There is always a helping hand when you need it The salary for a position is typically determined by multiple factors such as the individual's

Qualifications

, experience, skills, and location. The projected compensation range for the position may vary based on these factors and could range from $63,000 to $75,000 (annualized USD). However, this estimate represents just one aspect of our total compensation package offered.

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