Customer Support Representative

Growe welcomes those who are excited to: Deliver high-quality customer support through live chat and email; Help customers with account verification, deposits, withdrawals, and platform navigation; Resolve day-to-day customer requests independently and involve relevant teams when needed; Create a positive customer experience through clear, helpful, and empathetic communication; Work in a fast-changing iGaming environment and quickly adapt to new processes and information; Identify customer needs and introduce relevant bonuses or offers when appropriate; Maintain strong service quality while meeting individual and team performance goals; Work 12 hour shifts, primarily on a 2/2 schedule, including approximately 3-4 night shifts per month. We need your professional experience: 1+ year of experience as a Customer Support Agent, Customer Support Representative, Customer Service Agent, or in a similar customer role, preferably within iGaming or another B2C industry; Experience supporting customers via live chat, email, or other digital channels; Upper-Intermediate English or higher, both written and spoken; Ability to quickly learn new tools, processes, and information; Experience with account verification, deposits, withdrawals, or similar customer requests will be a plus. We appreciate if you have those personal features: Empathy and a calm approach when dealing with difficult situations; Clear and friendly communication; Strong problem-solving skills; Ability to handle several tasks and tools at the same time; Attention to detail and accuracy; Flexibility and ability to adapt to changes.

We are seeking those who align with our core values: GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals; DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success; BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.

Originally posted on Himalayas